Business, Startups & Finance

Best Free Live Chat Software for Customer Support Teams

Curated list of the top free live‑chat tools that empower support teams with real‑time messaging, automation, and integrations—without any cost.

ID: 3700
Items: 30
Total Votes: 0
Forks: 0
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Tawk.to

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Unlimited agents, customizable widget, and real‑time monitoring. Includes automated triggers and mobile apps.

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LiveChat (Free Plan)

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Basic live‑chat with one concurrent chat, canned responses, and simple reporting. Ideal for small teams.

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Crisp Chat

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Free tier offers unlimited chats, mobile apps, and basic chatbot. Integrates with WordPress, Shopify, and more.

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Zoho SalesIQ (Free Edition)

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Live chat, visitor tracking, and AI‑powered chatbot on the free plan. Seamless integration with Zoho CRM.

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Freshchat (Free Plan)

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Unlimited agents, basic chat widgets, and simple automation. Works well with Freshworks ecosystem.

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HubSpot Free Live Chat

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Embedded chat widget tied to HubSpot CRM, conversation routing, and basic reporting—all free.

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Tidio Live Chat

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Free plan includes unlimited chats, chatbot templates, and integrations with Shopify, WordPress, and Wix.

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Chatra

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Free tier offers live chat, offline messaging, and basic analytics. Simple installation and mobile app.

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JivoChat (Free Version)

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Unlimited agents, multi‑channel inbox, and basic chatbot on the free plan. Supports web, mobile, and social.

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Pure Chat

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Free plan provides unlimited chats, 1 concurrent chat, and basic reporting. Easy widget customization.

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CleverTap Live Chat

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Free tier includes real‑time chat, visitor insights, and basic automation for small websites.

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Userlike (Free Plan)

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Free version supports unlimited chats, mobile apps, and basic ticketing integration.

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Mylivechat (Free Tier)

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Free plan offers unlimited chats, 1 concurrent chat, and basic analytics. Simple widget and mobile apps.

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Formilla Live Chat

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Free version includes unlimited chats, visitor monitoring, and basic customization.

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Smartsupp Live Chat

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Free tier provides unlimited chats, video recordings of visitor sessions, and basic chatbot.

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Chatlio (Free Plan)

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Integrates Slack as a live‑chat interface. Free plan supports up to 2 agents and basic chat routing.

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Olark (Free Trial → Free Lite)

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Free Lite version offers unlimited chats, real‑time reporting, and basic integrations after trial.

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Rocket.Chat (Self‑Hosted Free)

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Open‑source chat platform you can host yourself. Unlimited agents, full customization, and integrations.

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LiveAgent (Free Plan)

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Free tier includes live chat, ticketing, and basic automation for up to 1 agent.

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HelpCrunch (Free Plan)

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Free version offers live chat, email support, and basic automation for small teams.

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Drift (Free Chatbot)

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Free chatbot builder with live‑chat handoff. Good for lead capture and basic support.

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Intercom (Free Starter)

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Starter plan includes basic live chat and bot for up to 1,000 monthly active users.

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Kayako (Free Trial → Free Lite)

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Free Lite version provides live chat, ticketing, and simple automation for small teams.

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WhatsApp Business API (Free via Twilio Sandbox)

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Use Twilio sandbox to test free WhatsApp live chat integration with your support workflow.

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Telegram Bot (Free)

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Create a Telegram bot for live support; completely free and works across devices.

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Signal Private Messenger (Free)

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Secure, end‑to‑end encrypted messaging for support teams; free and open source.

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Matrix.org (Element) (Free)

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Open‑source decentralized chat platform; free self‑hosted or via Element cloud.

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Rocket.Chat (Cloud Free Tier)

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Hosted free tier with up to 10,000 monthly active users, unlimited chats, and integrations.

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Microsoft Teams (Free Version)

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Free tier includes chat, video, and limited app integrations—usable for live support via channels.

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Discord (Free Server)

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Create a support server with live chat, voice, and bots for automation—all free.