Jira Service Management is a powerful ITSM tool built on the Atlassian platform. Below is a curated list of 20 alternative solutions that provide comparable incident, request, change, and asset management capabilities for IT teams.
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Enterprise‑grade ITSM suite with AI‑driven workflow automation, integrated CMDB, and robust self‑service portal.
Cloud‑native ITSM with intuitive ticketing, asset management, and automation powered by AI.
Customer‑focused ticketing platform that can be extended for IT service desks via Zendesk Suite.
Modern, AI‑enabled ITSM built on BMC’s Helix platform, offering incident, problem, change, and asset management.
ITIL‑aligned service desk with integrated asset management, change management, and a robust knowledge base.
Feature‑rich help desk and asset management solution with on‑premise and cloud options.
Low‑code ITSM platform that lets teams design custom workflows without scripting.
Comprehensive ITSM suite with strong automation, integration, and self‑service capabilities.
All‑in‑one ITSM tool offering ticketing, asset management, and a built‑in remote control module.
Free, ad‑supported help desk with ticketing, knowledge base, and basic asset tracking.
Cloud‑based ITSM platform with incident, change, problem, and configuration management modules.
User‑centric service management suite that combines ITSM, facilities, and workplace services.
Simple, ticket‑centric help desk with automation, SLA management, and multi‑channel support.
Unified customer service platform that can be adapted for internal IT support with ticketing and live chat.
Scalable help desk with AI‑driven ticket routing, knowledge base, and multi‑channel integration.
ITSM and project portfolio management solution with strong asset and change management features.
Low‑code ITSM platform focused on digital employee experiences and automated service delivery.
Enterprise‑grade ITSM suite with AI‑enhanced service automation and a configurable service catalog.
Flexible service desk with customizable workflows, asset management, and a built‑in knowledge base.
Lightweight ticketing system with email integration, SLA tracking, and simple asset management.