Clarabridge, now part of Qualtrics, delivers AI‑driven Customer Experience (CX) solutions that turn voice‑of‑the‑customer data into actionable insights. Looking for other platforms that can help you capture, analyse and act on customer feedback? Below are 20 strong alternatives in the CX software space.
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Enterprise‑grade CX platform that captures feedback across touchpoints, applies AI sentiment analysis, and drives closed‑loop action.
Comprehensive Experience Management suite covering CX, employee, product and brand experiences with powerful analytics and automation.
Real‑time feedback collection, AI‑powered sentiment analysis, and journey mapping to improve customer loyalty.
NPS‑focused CX solution that combines survey distribution, analytics, and action planning for measurable growth.
Cloud‑based CX suite that unifies voice, chat, email, and social channels with analytics and workforce optimization.
Easy‑to‑use survey builder with robust reporting, NPS, CSAT and integration ecosystem for quick CX insights.
Integrated suite of feedback, support and engagement tools that turn customer conversations into actionable data.
Social‑first CX platform that aggregates conversations from 30+ channels, applies AI sentiment, and automates response workflows.
Omnichannel feedback capture, speech analytics and AI‑driven insights for improving the end‑to‑end customer journey.
Suite of CX tools—including Marketing Cloud, Commerce, Sales Cloud and Service Cloud—powered by SAP’s data platform.
Content‑driven CX platform that combines analytics, personalization and journey orchestration across digital touchpoints.
Unified contact‑center solution with AI routing, voice‑of‑the‑customer analytics and omnichannel engagement.
NPS‑centric CX platform that links feedback directly to revenue outcomes and provides automated follow‑up workflows.
Customer satisfaction surveys with native Salesforce integration and real‑time dashboards.
Enterprise feedback management platform offering survey design, data collection, and advanced analytics for CX.
In‑app and website feedback tool that captures user sentiment at the moment of interaction.
NPS, CSAT and CES survey platform with AI‑driven sentiment analysis and automated ticket creation.
Simple NPS and CSAT solution that integrates with CRM, email and help‑desk tools for quick feedback loops.
Focused CX module of Qualtrics XM that delivers journey analytics, predictive insights and action planning.
Lightweight, real‑time feedback app for frontline employees to capture immediate customer sentiment.