Desk.com was Salesforce’s legacy help‑desk platform. The following 20 solutions provide modern ticketing, omnichannel support, AI‑driven automation, self‑service portals, and robust analytics to replace Desk.com.
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Industry‑leading ticketing system with omnichannel inbox, AI‑powered Answer Bot, and extensive marketplace integrations.
Intuitive cloud‑based help desk featuring multichannel ticketing, AI‑driven Freddy, and built‑in knowledge base.
Enterprise‑grade platform that connects service desk with back‑office workflows, AI routing, and predictive insights.
Scalable help‑desk with AI‑assisted ticket triage, contextual AI, and deep integration across the Zoho suite.
Email‑first help desk that feels like a shared inbox, with live chat, phone, and a robust knowledge base.
Conversational platform combining live chat, bots, and a customer data hub for proactive support.
All‑in‑one help desk with real‑time chat, ticketing, call center, and a powerful automation engine.
Unified inbox for email, chat, and social, plus a collaborative workspace and self‑service portal.
Simple ticketing system built for small businesses, with email integration and basic reporting.
E‑commerce‑focused help desk that centralizes orders, tickets, and live chat with automation rules.
Feature‑rich help desk with ticketing, knowledge base, and AI‑driven routing for midsize teams.
B2B customer support platform offering ticketing, account‑based views, and robust reporting.
Service module of HubSpot CRM with ticketing, knowledge base, live chat, and customer feedback tools.
IT‑focused service desk that also supports customer service with SLA tracking, automation, and asset management.
Customer‑first platform that unifies conversations across channels into a single timeline per shopper.
IT service management tool with a modern ticketing UI, AI‑driven categorization, and a self‑service portal.
CRM‑backed support suite that gives agents a 360° view of each customer, with workflow automation.
Lightweight ticketing system designed for small teams, with email forwarding and simple reporting.
Remote support and screen‑sharing add‑on that integrates with Zoho Desk for live troubleshooting.