Genesys Cloud CX is a leading cloud‑based contact‑center platform offering omnichannel routing, AI‑powered bots, workforce management and analytics. Looking for alternative call‑center solutions? Here are 20 options.
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Comprehensive CCaaS with AI routing, predictive dialing, omnichannel support and robust analytics.
Enterprise‑grade cloud contact center with workforce optimization, AI bots, and seamless omnichannel integration.
Scalable cloud contact‑center platform featuring AI‑driven automation, omnichannel routing, and real‑time analytics.
Integrated with RingCentral’s UC suite, offering voice, chat, email, and social channels plus AI‑enhanced routing.
Unified cloud contact‑center solution with voice, video, chat, and AI analytics, tightly coupled with 8x8’s communications platform.
Formerly Freshcaller – a modern, easy‑to‑set‑up cloud call center with omnichannel support and built‑in AI insights.
Embedded voice solution within Zendesk Suite, delivering inbound/outbound calls, intelligent routing, and integrated ticketing.
Programmable contact‑center platform that lets developers build fully custom experiences with voice, chat, and messaging.
AWS‑based cloud contact center offering AI‑powered bots, easy scalability, and pay‑as‑you‑go pricing.
Enterprise‑grade solution with AI routing, analytics, and deep integration with Cisco’s collaboration tools.
Cloud‑native contact‑center suite delivering omnichannel engagement, AI assistance, and workforce optimization.
On‑premise or cloud PBX with built‑in call‑center features, including skill‑based routing and real‑time dashboards.
Hybrid contact‑center platform offering AI routing, analytics, and seamless integration with Mitel’s UC solutions.
Formerly NewVoiceMedia – cloud contact center with AI routing, omnichannel support, and deep CRM integrations.
Simple cloud‑based phone system for support teams, featuring easy setup, real‑time dashboards, and CRM integrations.
Unified communications platform with built‑in call‑center tools, AI analytics, and omnichannel capabilities.
AI‑driven cloud contact‑center solution offering voice, video, chat, and real‑time transcription.
Formerly Jive – cloud PBX with integrated call‑center features, skill‑based routing, and reporting.
Part of Zoho One, delivering omnichannel support, AI bots, and deep integration with Zoho CRM and Desk.
Virtual phone system with call‑center capabilities, including IVR, call queues, and analytics.