Top 20 Alternatives to Gladly in Customer Success Software

Industry‑leading help‑desk with ticketing, AI‑assist, self‑service portal, and extensive app marketplace.

Intuitive cloud‑based support suite offering omnichannel ticketing, automation, and AI‑driven chatbot.

Conversational platform focused on live chat, in‑app messaging, and automated bots for proactive support.

Enterprise‑grade service platform with case management, AI Einstein bots, and deep CRM integration.

Email‑first help desk with shared inboxes, live chat, and a knowledge‑base for small‑to‑mid teams.

E‑commerce‑focused support tool that centralizes email, chat, and social messages with automation.

Unified inbox for email, live chat, and social, plus a collaborative knowledge base.

Feature‑rich ticketing system with AI‑assistant Zia, multi‑channel support, and robust analytics.

All‑in‑one help desk with live chat, call center, ticketing, and a built‑in knowledge base.

Shared inbox that blends email, chat, SMS, and social into a single collaborative workspace.

Simple help‑desk for SaaS companies, offering email ticketing, knowledge base, and basic automation.

Customer service hub integrated with HubSpot CRM, featuring tickets, live chat, knowledge base, and automation.

B2B support platform with ticketing, account‑based views, and powerful reporting for SaaS teams.

Ticketing system with automation, self‑service portal, and multi‑channel support.

Customer relationship platform that unifies support, sales, and marketing into a single timeline.

Enterprise CX suite covering social, messaging, chat, and AI‑driven routing for large brands.

IT‑centric service platform extended to customer service with case management, workflow automation, and AI.

Live‑chat and messaging suite with shared inbox, chatbot, and knowledge base for SMBs.

Real‑time chat software with ticket conversion, AI chatbot, and extensive integrations.

Chatbot‑powered live chat and messenger platform offering automation and multi‑channel inbox.