Business, Startups & Finance

Top 20 Alternatives to Zoho CRM Plus (with Zia Voice) in Call Center Software

Zoho CRM Plus combines robust CRM capabilities with Zia Voice AI for intelligent call handling, sentiment analysis, and automated transcription. Looking for call‑center platforms that offer similar AI‑driven voice features, omnichannel support, and deep CRM integration? Below are 20 top alternatives.

ID: 9980
Items: 20
Total Votes: 0
Forks: 0
Disclosure: Some links are affiliate links. If you buy through them, we may earn a commission at no extra cost to you, supporting our work without affecting our ratings.
Want to feature your product on this list?
Sponsorship

Get targeted exposure with custom position pinning and highlighted placement.

Contact Us
1
0

Genesys Cloud CX

Visit

Full‑stack cloud contact‑center suite with AI‑powered voice bots, predictive routing, and real‑time analytics.

2
0

Five9

Visit

Scalable cloud call‑center solution featuring AI voice assistants, omnichannel routing, and robust CRM integrations.

3
0

Talkdesk

Visit

AI‑first contact‑center platform offering voice automation, sentiment analysis, and seamless Salesforce/HubSpot integration.

4
0

RingCentral Contact Center

Visit

Unified cloud contact‑center with AI speech analytics, automatic call transcription, and deep CRM connectivity.

5
0

8x8 Contact Center

Visit

Omnichannel cloud solution with AI‑driven voice routing, real‑time dashboards, and built‑in CRM sync.

6
0

Freshdesk Contact Center (formerly Freshcaller)

Visit

Modern cloud PBX with AI call routing, call recording, and native Freshdesk CRM integration.

7
0

Aircall

Visit

VoIP call‑center software with AI-powered call scoring, automatic note‑taking, and integrations with HubSpot, Salesforce, and more.

8
0

Nextiva Contact Center

Visit

All‑in‑one cloud communications platform featuring AI voice assistants, predictive dialing, and CRM connectors.

9
0

Vonage Business Communications

Visit

Cloud phone system with AI call transcription, sentiment analysis, and integrations with popular CRMs.

10
0

Twilio Flex

Visit

Programmable contact‑center platform that lets you embed AI voice bots, speech analytics, and custom CRM workflows.

11
0

Cisco Webex Contact Center

Visit

Enterprise‑grade cloud contact‑center with AI speech analytics, virtual agents, and deep Cisco CRM ecosystem.

12
0

NICE inContact CXone

Visit

Comprehensive CX platform offering AI voice bots, real‑time speech analytics, and extensive CRM integrations.

13
0

Avaya OneCloud CCaaS

Visit

Cloud contact‑center solution with AI-driven voice assistance, predictive routing, and integration with Salesforce and Microsoft Dynamics.

14
0

Mitel MiContact Center

Visit

Hybrid contact‑center platform featuring AI voice analytics, omnichannel support, and CRM connectors.

15
0

3CX Call Center

Visit

On‑premise and cloud PBX with AI call routing, speech‑to‑text, and integration with Zoho CRM, HubSpot, and others.

16
0

Dialpad Contact Center

Visit

AI‑enhanced voice platform with real‑time transcription, sentiment analysis, and native Google Workspace integration.

17
0

Zendesk Sunshine Conversations

Visit

Omnichannel messaging & voice hub with AI bots, call recording, and seamless integration with Zendesk Suite CRM.

18
0

Kustomer Contact Center

Visit

Customer service platform with AI voice routing, unified timeline, and deep CRM data model.

19
0

Ring.io (formerly Ring.io Contact Center)

Visit

AI‑driven voice platform offering automated call summarization, sentiment scoring, and CRM sync.

20
0

UJET

Visit

Mobile‑first contact‑center solution with AI voice assistants, real‑time transcription, and integration with Salesforce and Zendesk.