Business, Startups & Finance

Top Call Tracking Solutions Offering Detailed Call Scoring

Curated list of the 30 leading call‑tracking platforms that provide granular call scoring, analytics, and performance insights for sales, marketing, and customer‑service teams.

ID: 4005
Items: 35
Total Votes: 0
Forks: 0
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CallRail

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Robust call tracking with customizable scoring rules, keyword detection, and integration with Google Analytics and CRM systems.

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CallTrackingMetrics

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All‑in‑one platform featuring AI‑driven call scoring, sentiment analysis, and real‑time dashboards for marketing attribution.

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DialogTech

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Enterprise‑grade call tracking with granular scoring based on call duration, keyword hits, and caller intent, plus Salesforce sync.

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Invoca

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AI‑powered call analytics that score calls on conversion likelihood, product interest, and agent performance.

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Marchex

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Provides detailed call scoring using speech analytics, intent detection, and custom rule sets for lead qualification.

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Convirza

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Call tracking with AI‑based scoring, sentiment analysis, and integration with Google Ads and HubSpot.

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Callcap

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Offers call monitoring, scoring based on compliance criteria, and detailed reporting for call centers.

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RingDNA

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Sales‑focused call tracking with real‑time scoring on talk time, objection handling, and next‑step identification.

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Aircall

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Cloud phone system with call scoring dashboards, keyword tagging, and integration with Zendesk and HubSpot.

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Freshdesk Contact Center (formerly Freshcaller)

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Provides call scoring based on SLA adherence, hold time, and post‑call surveys.

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Twilio Flex

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Programmable contact‑center platform where custom scoring models can be built using Twilio’s APIs and AI services.

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Talkdesk

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AI‑enhanced call center solution with built‑in call scoring for agent performance, sentiment, and conversion metrics.

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Genesys Cloud

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Comprehensive CX platform offering call scoring through speech analytics, sentiment detection, and predictive routing.

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8x8 Contact Center

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Provides call scoring based on key performance indicators such as first‑call resolution, hold time, and customer satisfaction.

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Vonage Business Communications

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Offers call analytics and scoring for sales teams, including talk‑time ratios, keyword spotting, and outcome tagging.

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PhoneWagon

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Call tracking with customizable scoring rules, call tagging, and integration with Google Ads and CRMs.

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CallHippo

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Provides call scoring based on call duration, missed calls, and post‑call rating surveys.

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KeenDial

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Call tracking platform with AI‑driven scoring, keyword extraction, and real‑time alerts for high‑value calls.

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RingCentral Contact Center

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Offers detailed call scoring using speech analytics, sentiment, and agent KPI dashboards.

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JivoChat (Phone Integration)

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Combines live chat and phone tracking with scoring based on response time, call outcome, and customer rating.

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CallShaper

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Specialized call tracking for marketing agencies with scoring on ad source, keyword matches, and conversion likelihood.

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LeadConnector

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Lead‑generation platform that scores inbound calls by source, duration, and intent keywords.

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Mitel Call Tracking

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Enterprise telephony with built‑in call scoring for SLA compliance, hold time, and agent performance.

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Nexmo (Vonage API) Voice

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Programmable voice API that lets developers create custom call scoring models using real‑time data.

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CallTracking.io

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Simple call tracking with customizable scoring based on call length, source, and keyword detection.

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CallLoop

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Provides call tracking with scoring for marketing campaigns, including call‑back rates and conversion metrics.

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CallFire

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Voice broadcasting and tracking platform with scoring on call engagement, answer rates, and post‑call surveys.

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SmartrMail Voice

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Integrates email marketing with call tracking; scores calls based on email‑to‑call attribution and conversion.

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Voximplant

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Cloud communications platform allowing custom call scoring via programmable logic and AI speech analysis.

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CallTrackingMetrics for HubSpot

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HubSpot‑native call tracking add‑on that scores calls on lead quality, keyword matches, and call outcome.

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CallGear

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Call tracking for small businesses with built‑in scoring on call duration, source, and post‑call rating.

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Dialpad

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Business phone system with AI‑powered call scoring, sentiment detection, and real‑time coaching insights.

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Zoho PhoneBridge

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Integrates Zoho CRM with call tracking; scores calls based on CRM fields, duration, and outcome tags.

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CallMetrics

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Provides call tracking with advanced scoring using speech analytics, keyword spotting, and compliance checks.

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Ringy

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Call tracking for e‑commerce; scores calls on product interest keywords, purchase intent, and conversion path.