A curated collection of high-impact technical and soft skills keywords designed to help IT Support Specialists optimize their resumes for Applicant Tracking Systems. This list covers hardware troubleshooting, software proficiency, customer service capabilities, and relevant certifications that recruiters and automated systems prioritize.
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Crucial for managing users, groups, and permissions in Windows-based environments. Including this keyword demonstrates proficiency in network administration and identity management, which are foundational for most corporate IT support roles.
Experience with tools like Jira, ServiceNow, or Zendesk is essential for documenting and resolving user issues. Mentioning specific platforms shows you understand incident management workflows and can maintain accurate records for auditing.
Demonstrates the ability to diagnose and repair physical components such as laptops, desktops, printers, and peripherals. This broad keyword captures the hands-on aspect of technical support, which is a core requirement for entry-level roles.
Proficiency in managing Office 365 users, licenses, and settings is increasingly important. Highlighting this skill shows you can handle cloud-based communications and productivity tools, which are standard in modern business environments.
Experience using tools like TeamViewer, AnyDesk, or Microsoft Remote Desktop to assist users virtually. This keyword signals adaptability and the ability to resolve issues without physical presence, a critical skill for remote support teams.
Specifically highlights the ability to enforce security settings and manage software deployments across networks. This advanced keyword distinguishes candidates who can handle configuration management rather than just basic user account creation.
Referencing the OSI (Open Systems Interconnection) model shows a theoretical understanding of network layers. It helps applicants articulate complex troubleshooting processes related to connectivity, DNS, and IP configuration issues.
Essential for diagnosing network connectivity problems. Including this keyword indicates knowledge of how data moves across networks, which is vital for supporting internet connectivity, email services, and internal network resources.
Experience imaging and deploying Windows operating systems using tools like MDT or SCCM. This keyword appeals to employers looking for support staff who can manage large-scale OS updates and new device onboarding.
Technical roles require strong soft skills to interact with non-technical staff. This keyword emphasizes communication, patience, and empathy, which are critical for translating technical solutions into understandable instructions for end-users.
Covers setup and maintenance of routers, switches, and access points. Candidates who can configure VLANs and basic firewall rules provide added value, reducing reliance on senior network engineers for minor issues.
A specific technical term related to customizing Group Policy Objects. Using niche keywords like this can help pass highly specialized ATS filters looking for candidates with deeper Active Directory management experience.
Ability to automate repetitive administrative tasks using PowerShell is a significant differentiator. This keyword signals advanced proficiency and efficiency, making the candidate attractive for roles that require bulk user or software management.
Knowledge of separating network traffic into distinct broadcast domains. Mentioning this shows an understanding of network security best practices and performance optimization, which are key concerns for IT infrastructure stability.
Specifically addresses resolving domain name resolution issues. Since DNS failures can halt almost all network activity, highlighting this skill proves the candidate can quickly diagnose and fix critical connectivity blockers.
Referencing ITIL (Information Technology Infrastructure Library) indicates familiarity with industry best practices for IT service management. This is highly valued in large enterprises that adhere to standardized incident and change management processes.
Experience managing antivirus, antimalware, and endpoint detection and response (EDR) tools. This keyword is increasingly important as security becomes a primary focus for IT departments protecting corporate data.
Creating, modifying, and disabling user accounts and permissions. This fundamental task is the daily bread of IT support, and explicitly listing it ensures the resume passes basic keyword filters for administrative responsibilities.
Broadly covers the deployment of necessary applications for employees. Including this confirms the candidate can handle the software side of support, ensuring staff have the tools they need to perform their jobs effectively.
Basic familiarity with cloud platforms like Microsoft Azure or Amazon Web Services is a growing requirement. Mentioning specific clouds shows the candidate is modern and capable of supporting hybrid or cloud-native environments.