BMC Helix ITSM is a popular IT service management (ITSM) software used to manage IT processes and services within an organization. It offers features such as incident management, problem management, change management, and asset management. While BMC Helix ITSM provides a comprehensive set of features, there are several alternative ITSM solutions available in 2024 that provide similar or even enhanced functionalities. In this article, we will explore the ten best BMC Helix ITSM alternatives and competitors in 2024.

1. ServiceNow

ServiceNow is a cloud-based ITSM software that offers a range of features, including incident management, problem management, change management, and asset management. It provides a centralized platform for managing IT processes and services, with real-time visibility into performance and productivity. ServiceNow also offers additional functionalities such as service catalog management, knowledge management, and integrations with other tools. With its extensive feature set and focus on automation, ServiceNow is a strong competitor to BMC Helix ITSM.

Key Features:

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  • Incident management and resolution
  • Problem management and root cause analysis
  • Change management and release automation
  • Asset management and discovery
  • Service catalog and knowledge management

Benefits:

  • Comprehensive ITSM features
  • Cloud-based solution for scalability and accessibility
  • Automation of various processes for increased efficiency
  • Real-time visibility into performance and productivity
  • Integration capabilities with other tools and systems

2. Freshservice

Freshservice is an ITSM software designed for small to medium-sized businesses. It offers features such as incident management, problem management, change management, and asset management. Freshservice provides a user-friendly interface and customizable workflows, allowing businesses to tailor the software to their specific needs. It also offers additional functionalities such as project management and a service catalog. With its focus on simplicity and ease-of-use, Freshservice is a reliable alternative to BMC Helix ITSM.

Key Features:

  • Incident management and resolution
  • Problem management and root cause analysis
  • Change management and release automation
  • Asset management and discovery
  • Project management and service catalog

Benefits:

  • User-friendly interface for easy navigation and operation
  • Customizable workflows for tailored ITSM processes
  • Comprehensive features for incident, problem, and change management
  • Additional functionalities such as project management and service catalog
  • Scalable solution for growing businesses

3. Jira Service Desk

Jira Service Desk is an ITSM software offered by Atlassian. It provides features such as incident management, problem management, change management, and asset management. Jira Service Desk integrates seamlessly with other Atlassian products, such as Jira Software and Confluence, allowing businesses to manage their IT processes and services from a single platform. It also offers additional functionalities such as automation and reporting. With its focus on integration and collaboration, Jira Service Desk is a top competitor to BMC Helix ITSM.

Key Features:

  • Incident management and resolution
  • Problem management and root cause analysis
  • Change management and release automation
  • Asset management and discovery
  • Automation and reporting

Benefits:

  • Seamless integration with other Atlassian products
  • Comprehensive features for incident, problem, and change management
  • Automation capabilities for increased efficiency
  • Reporting for data-driven decision-making
  • Scalable solution for businesses of all sizes

4. SolarWinds Service Desk

SolarWinds Service Desk is a cloud-based ITSM software designed for small to medium-sized businesses. It offers features such as incident management, problem management, change management, and asset management. SolarWinds Service Desk provides a user-friendly interface and customizable workflows, allowing businesses to tailor the software to their specific needs. It also offers additional functionalities such as knowledge management and a service catalog. With its focus on simplicity and customization, SolarWinds Service Desk is a reliable alternative to BMC Helix ITSM.

Key Features:

  • Incident management and resolution
  • Problem management and root cause analysis
  • Change management and release automation
  • Asset management and discovery
  • Knowledge management and service catalog

Benefits:

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  • User-friendly interface for easy navigation and operation
  • Customizable workflows for tailored ITSM processes
  • Comprehensive features for incident, problem, and change management
  • Additional functionalities such as knowledge management and service catalog
  • Scalable solution for growing businesses

5. Cherwell ITSM

Cherwell ITSM is an ITSM software that provides features such as incident management, problem management, change management, and asset management. It offers a customizable platform, allowing businesses to tailor the software to their specific needs. Cherwell ITSM also provides automation capabilities, such as workflow automation and self-service portals, for increased efficiency. With its focus on customization and automation, Cherwell ITSM is a strong alternative to BMC Helix ITSM.

Key Features:

  • Incident management and resolution
  • Problem management and root cause analysis
  • Change management and release automation
  • Asset management and discovery
  • Workflow automation and self-service portals

Benefits:

  • Customizable platform for tailored ITSM processes
  • Automation capabilities for increased efficiency
  • Comprehensive features for incident, problem, and change management
  • Real-time visibility into performance and productivity
  • Scalable solution for businesses of all sizes

6. Ivanti Service Manager

Ivanti Service Manager is an ITSM software that provides features such as incident management, problem management, change management, and asset management. It offers a user-friendly interface and customizable workflows, allowing businesses to tailor the software to their specific needs. Ivanti Service Manager also provides automation capabilities, such as workflow automation and self-service portals, for increased efficiency. With its focus on simplicity and customization, Ivanti Service Manager is a reliable alternative to BMC Helix ITSM.

Key Features:

  • Incident management and resolution
  • Problem management and root cause analysis
  • Change management and release automation
  • Asset management and discovery
  • Workflow automation and self-service portals

Benefits:

  • User-friendly interface for easy navigation and operation
  • Customizable workflows for tailored ITSM processes
  • Automation capabilities for increased efficiency
  • Comprehensive features for incident, problem, and change management
  • Scalable solution for growing businesses

7. ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is an ITSM software designed for small to medium-sized businesses. It offers features such as incident management, problem management, change management, and asset management. ManageEngine ServiceDesk Plus provides a user-friendly interface and customizable workflows, allowing businesses to tailor the software to their specific needs. It also offers additional functionalities such as project management and a service catalog. With its focus on simplicity and ease-of-use, ManageEngine ServiceDesk Plus is a reliable alternative to BMC Helix ITSM.

Key Features:

  • Incident management and resolution
  • Problem management and root cause analysis
  • Change management and release automation
  • Asset management and discovery
  • Project management and service catalog

Benefits:

  • User-friendly interface for easy navigation and operation
  • Customizable workflows for tailored ITSM processes
  • Comprehensive features for incident, problem, and change management
  • Additional functionalities such as project management and service catalog
  • Scalable solution for growing businesses

8. SysAid

SysAid is an ITSM software that provides features such as incident management, problem management, change management, and asset management. It offers a customizable platform, allowing businesses to tailor the software to their specific needs. SysAid also provides automation capabilities, such as workflow automation and self-service portals, for increased efficiency. With its focus on customization and automation, SysAid is a strong alternative to BMC Helix ITSM.

Reading more:

Key Features:

  • Incident management and resolution
  • Problem management and root cause analysis
  • Change management and release automation
  • Asset management and discovery
  • Workflow automation and self-service portals

Benefits:

  • Customizable platform for tailored ITSM processes
  • Automation capabilities for increased efficiency
  • Comprehensive features for incident, problem, and change management
  • Real-time visibility into performance and productivity
  • Scalable solution for businesses of all sizes

9. Zendesk

Zendesk is a cloud-based ITSM software that offers features such as incident management, problem management, change management, and asset management. It provides a centralized platform for managing IT processes and services, with real-time visibility into performance and productivity. Zendesk also offers additional functionalities such as a service catalog and integrations with other tools. With its focus on simplicity and ease-of-use, Zendesk is a reliable alternative to BMC Helix ITSM.

Key Features:

  • Incident management and resolution
  • Problem management and root cause analysis
  • Change management and release automation
  • Asset management and discovery
  • Service catalog and integrations

Benefits:

  • Comprehensive ITSM features
  • Cloud-based solution for scalability and accessibility
  • Real-time visibility into performance and productivity
  • Integration capabilities with other tools and systems
  • User-friendly interface for easy navigation and operation

10. Axios Systems assyst

Axios Systems assyst is an ITSM software that provides features such as incident management, problem management, change management, and asset management. It offers a customizable platform, allowing businesses to tailor the software to their specific needs. Axios Systems assyst also provides real-time visibility into IT processes and services, with analytics and reporting for informed decision-making. With its focus on customization and data-driven decision-making, Axios Systems assyst is a top competitor to BMC Helix ITSM.

Key Features:

  • Incident management and resolution
  • Problem management and root cause analysis
  • Change management and release automation
  • Asset management and discovery
  • Analytics and reporting

Benefits:

  • Customizable platform for tailored ITSM processes
  • Real-time visibility into IT processes and services
  • Comprehensive features for incident, problem, and change management
  • Analytics and reporting for data-driven decision-making
  • Scalable solution for businesses of all sizes