Feedbackly is a popular customer feedback platform that helps businesses collect and analyze customer feedback to improve their products and services. However, there are several alternatives and competitors to Feedbackly that offer similar or even better features and functionalities. In this article, we will explore the top 10 Feedbackly alternatives and competitors in 2024, focusing on their key features, benefits, and suitability for different types of businesses.

1. Qualtrics

Qualtrics is a leading customer experience management platform that provides powerful survey tools and analytics capabilities. It offers a comprehensive suite of features, including survey creation, data collection, and real-time reporting. Qualtrics allows businesses to gather feedback across various channels and touchpoints, enabling them to gain valuable insights into customer preferences and sentiment. With its advanced analytics and reporting capabilities, Qualtrics is a strong alternative to Feedbackly for businesses looking to measure and improve customer satisfaction.

2. SurveyMonkey

SurveyMonkey is a well-known online survey platform that enables businesses to create and distribute surveys to gather feedback from customers. It offers a user-friendly interface, customizable survey templates, and robust data analysis tools. SurveyMonkey provides options for collecting feedback through multiple channels, including email, web links, and social media. With its extensive features and ease of use, SurveyMonkey is a reliable alternative to Feedbackly for businesses of all sizes.

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3. Medallia

Medallia is a comprehensive customer experience management platform that helps businesses capture and analyze customer feedback across various touchpoints. It offers advanced survey capabilities, sentiment analysis, and text analytics to provide deep insights into customer preferences and behavior. Medallia also provides real-time alerts and personalized dashboards to enable businesses to take immediate action on customer feedback. With its focus on delivering exceptional customer experiences, Medallia is a strong competitor to Feedbackly for businesses looking to drive customer loyalty and satisfaction.

4. Zendesk

Zendesk is a popular customer service and support platform that includes a robust feedback management system. It offers features such as ticketing, live chat, and knowledge base management, along with customer feedback collection and analysis tools. Zendesk allows businesses to gather feedback from multiple channels and integrate it with their support workflows. With its focus on providing exceptional customer service, Zendesk is a reliable alternative to Feedbackly for businesses looking to capture and address customer feedback effectively.

5. Delighted

Delighted is a customer feedback platform that specializes in measuring customer satisfaction using Net Promoter Score (NPS) surveys. It offers a simple and intuitive interface for creating and distributing NPS surveys, along with real-time reporting and analytics. Delighted allows businesses to gather feedback through email, web links, and SMS, making it easy to reach customers on their preferred channels. With its emphasis on NPS measurement and simplicity, Delighted is a strong competitor to Feedbackly for businesses focused on measuring customer loyalty and advocacy.

6. SurveyGizmo

SurveyGizmo is a versatile survey and feedback management platform that provides a wide range of features and customization options. It offers advanced survey logic, data visualization tools, and integration capabilities with other business systems. SurveyGizmo allows businesses to create interactive surveys, collect feedback through various channels, and analyze data in real-time. With its flexibility and extensive feature set, SurveyGizmo is a reliable alternative to Feedbackly for businesses with specific survey requirements.

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7. GetFeedback

GetFeedback is a customer experience platform that enables businesses to create and distribute branded surveys across multiple channels. It offers features such as customizable survey templates, real-time reporting, and integration with CRM systems. GetFeedback allows businesses to gather feedback at different touchpoints, including websites, mobile apps, and email campaigns. With its focus on delivering personalized and engaging surveys, GetFeedback is a strong competitor to Feedbackly for businesses looking to enhance their customer experience efforts.

8. SoGoSurvey

SoGoSurvey is a comprehensive feedback management platform that offers advanced survey design, distribution, and reporting capabilities. It provides a wide range of question types, survey templates, and customization options to meet diverse business needs. SoGoSurvey allows businesses to collect feedback through various channels, including web, mobile, and social media. With its robust analytics and reporting features, SoGoSurvey is a reliable alternative to Feedbackly for businesses that require in-depth insights from their customer feedback data.

9. Customer Thermometer

Customer Thermometer is a unique customer feedback platform that focuses on gathering quick and easy feedback using one-click surveys. It offers a range of survey templates and customization options, along with real-time reporting and integration capabilities. Customer Thermometer allows businesses to collect feedback through email signatures, websites, and helpdesk systems. With its emphasis on simplicity and speed, Customer Thermometer is a strong competitor to Feedbackly for businesses looking for a lightweight feedback solution.

10. Typeform

Typeform is an interactive survey and form builder that enables businesses to create engaging and conversational surveys. It offers a wide range of question types, customizable templates, and integration options. Typeform allows businesses to collect feedback through web links, embedded forms, and social media. With its visually appealing and user-friendly interface, Typeform is a reliable alternative to Feedbackly for businesses looking to create interactive surveys that capture customer attention.

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In conclusion, while Feedbackly is a popular choice for businesses to collect and analyze customer feedback, these alternatives and competitors in 2024 offer a variety of options for different types of feedback requirements. Whether you need a comprehensive customer experience management platform or a simple survey tool, there is a platform available to meet your business needs. Consider the specific features, analytics capabilities, and integration options when choosing an alternative to Feedbackly. Explore these top competitors to find the perfect fit for your feedback management needs in 2024.