Online reviews and customer feedback play a vital role in the success of businesses today. They provide valuable insights into the quality of products and services, helping potential customers make informed decisions. Feefo is a popular customer review platform that allows businesses to collect and manage customer feedback. However, there are several alternatives and competitors to Feefo that offer similar functionalities with additional features and customization options. In this article, we will explore the top 10 Feefo alternatives and competitors in 2024.

1. Trustpilot

Trustpilot is one of the leading customer review platforms, providing businesses with tools to collect and display customer feedback. It offers a user-friendly interface and robust review management features, allowing businesses to monitor and respond to customer reviews effectively. Trustpilot also provides trust badges and widgets that can be displayed on websites to showcase positive reviews and build customer trust.

Key Features:

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  • User-friendly interface for businesses and customers
  • Robust review management features
  • Trust badges and widgets for website integration
  • Advanced analytics and reporting capabilities
  • Integration with popular ecommerce platforms

2. Google Reviews

Google Reviews is a widely recognized review platform that allows customers to leave feedback directly on a business's Google My Business listing. As one of the largest search engines globally, Google Reviews offers businesses significant visibility and credibility. It provides businesses with review monitoring tools and the ability to respond to customer feedback. Google Reviews also integrates seamlessly with other Google services, such as Google Maps.

Key Features:

  • High visibility and credibility due to Google's brand reputation
  • Review monitoring tools and response functionality
  • Integration with Google Maps and other Google services
  • Easy access for customers through their Google accounts

3. Yelp

Yelp is a popular review platform that focuses on local businesses, making it an excellent choice for businesses targeting specific geographic regions. It allows customers to leave detailed reviews and ratings, helping potential customers find the best local businesses. Yelp also offers advertising options for businesses to increase their visibility on the platform and attract more customers.

Key Features:

  • Focus on local businesses for targeted reviews
  • Detailed reviews and ratings from customers
  • Advertising options for increased visibility
  • Yelp Elite Squad program for trusted reviewers

4. TripAdvisor

TripAdvisor is a leading review platform in the travel and hospitality industry. It allows travelers to share their experiences and rate hotels, restaurants, and tourist attractions. Businesses in the travel industry can benefit greatly from having a presence on TripAdvisor, as positive reviews can significantly impact their reputation and attract more customers. TripAdvisor also provides businesses with analytics and advertising tools to enhance their online presence.

Key Features:

  • Focus on the travel and hospitality industry
  • Reviews and ratings for hotels, restaurants, and tourist attractions
  • Analytics and advertising tools for businesses
  • Integration with popular travel booking websites

5. Bazaarvoice

Bazaarvoice is a comprehensive customer feedback platform that offers solutions for collecting, managing, and analyzing customer reviews. It provides businesses with the ability to display reviews on their websites, social media channels, and in-store displays. Bazaarvoice also offers advanced sentiment analysis and reporting capabilities, allowing businesses to gain valuable insights from customer feedback.

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Key Features:

  • Solutions for collecting, managing, and analyzing customer reviews
  • Display reviews across various channels
  • Advanced sentiment analysis and reporting capabilities
  • Integration with ecommerce platforms and social media channels

6. Reevoo

Reevoo is a customer review platform that focuses on generating authentic and verified customer feedback. It uses a closed-loop system where only customers who have made a purchase can leave reviews, ensuring the credibility of the feedback. Reevoo also offers customizable review widgets and analytics tools to help businesses leverage customer feedback effectively.

Key Features:

  • Focus on authentic and verified customer feedback
  • Closed-loop review system for credibility
  • Customizable review widgets for website integration
  • Analytics tools for actionable insights

7. PowerReviews

PowerReviews is a customer review platform that provides businesses with tools to collect and display customer feedback. It offers features such as Q&A forums, visual content creation, and social integration. PowerReviews also includes advanced analytics capabilities, allowing businesses to track trends, identify product improvements, and make data-driven decisions.

Key Features:

  • Tools for collecting and displaying customer feedback
  • Q&A forums and visual content creation
  • Social integration for increased engagement
  • Advanced analytics capabilities for actionable insights

8. Rezdy

Rezdy is a review platform specifically designed for businesses in the tours and activities industry. It allows customers to leave reviews and ratings for specific tours and activities they have participated in. Rezdy also offers booking management features, making it a comprehensive solution for businesses in the travel industry.

Key Features:

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  • Reviews and ratings for tours and activities
  • Booking management features for businesses
  • Integration with popular travel booking websites
  • Mobile-friendly interface for customers

9. Facebook Ratings and Reviews

Facebook Ratings and Reviews is a review platform integrated within the Facebook social media platform. It allows businesses to collect and showcase customer feedback to their followers and potential customers. With billions of users on Facebook, businesses can benefit from the wide reach and engagement opportunities provided by this review platform.

Key Features:

  • Integrated within the Facebook social media platform
  • Collect and showcase customer feedback to followers and potential customers
  • Wide reach and engagement opportunities
  • Easy access for customers through their Facebook accounts

10. Yotpo

Yotpo is a customer review platform that focuses on generating user-generated content and customer advocacy. It allows businesses to collect reviews, photos, and videos from customers, which can be shared on social media platforms and used in marketing campaigns. Yotpo also offers loyalty programs and referral features to incentivize customers to leave reviews and refer their friends.

Key Features:

  • Focus on generating user-generated content and customer advocacy
  • Collection of reviews, photos, and videos from customers
  • Sharing on social media platforms and use in marketing campaigns
  • Loyalty programs and referral features for increased engagement

These 10 Feefo alternatives and competitors in 2024 offer a range of features and customization options to suit various business needs. Whether you're looking for a comprehensive customer review platform, a focus on a specific industry, or integration with popular platforms, these alternatives provide robust solutions. Consider factors such as visibility, credibility, review management features, and analytics capabilities when selecting the best alternative to Feefo for your business's customer feedback needs in 2024.