Live chat has become an essential feature for any business website or online store in 2024. It allows businesses to provide real-time customer support and improve their overall customer experience. However, the standard format live chat may not be suitable for every business. Some businesses may require more advanced features, customization options, or integration with other tools. In this article, we will explore the top 10 best format live chat alternatives and competitors that businesses can consider to enhance their customer support capabilities.

1. Zendesk Chat

Zendesk Chat is a popular live chat software that provides businesses with an easy-to-use interface and advanced features such as chatbots, triggers, and analytics. The software is highly customizable, allowing businesses to tailor the chat widget to match their branding and website design. Zendesk Chat offers integrations with various third-party tools, including CRM systems, social media platforms, and e-commerce platforms.

2. Intercom

Intercom is another popular customer messaging platform that combines live chat, email, and in-app messaging in one unified platform. It offers advanced features such as automated messages, chatbots, and user segmentation, allowing businesses to personalize their customer support experience. Intercom integrates seamlessly with various third-party tools such as CRM systems, marketing automation platforms, and e-commerce platforms.

Reading more:

3. Drift

Drift is a conversational marketing and sales platform that provides businesses with a comprehensive set of tools for engaging with their website visitors and customers. It offers live chat, chatbots, email marketing, and sales automation features. Drift's AI-powered chatbots can handle basic customer inquiries, allowing businesses to focus on more complex issues. The software integrates with various third-party tools, including CRMs, marketing automation platforms, and e-commerce platforms.

4. Freshchat

Freshchat is a modern live chat software that offers features such as chatbots, canned responses, and team collaboration. It provides businesses with an intuitive interface and customization options to match their branding. Freshchat integrates seamlessly with various third-party tools such as CRMs, marketing automation platforms, and e-commerce platforms.

5. LivePerson

LivePerson is a cloud-based messaging platform that enables businesses to engage with their customers through various channels, including live chat, SMS, social media, and email. It offers advanced features such as AI-powered chatbots, customer intent analysis, and personalized messaging. LivePerson integrates with various third-party tools such as CRMs, marketing automation platforms, and e-commerce platforms.

6. Tawk.to

Tawk.to is a free live chat software that provides businesses with basic chat features, including canned responses and chat history. It offers customization options for the chat widget's appearance and language settings. Tawk.to integrates with various third-party tools such as CRMs, social media platforms, and e-commerce platforms.

Reading more:

7. Olark

Olark is a live chat software that enables businesses to engage with their customers through various channels, including live chat, email, and social media. It offers features such as chat ratings, chat transcripts, and integrations with various third-party tools such as CRMs, marketing automation platforms, and e-commerce platforms.

8. Smartsupp

Smartsupp is a live chat software that provides businesses with features such as automated messages, chatbots, and video recordings of website visitors. It offers customization options for the chat widget's appearance and language settings. Smartsupp integrates with various third-party tools such as CRMs, marketing automation platforms, and e-commerce platforms.

9. Chatlio

Chatlio is a live chat software that integrates with Slack, allowing businesses to manage their customer inquiries directly from their Slack channels. It offers features such as chatbots, canned responses, and customization options for the chat widget's appearance. Chatlio integrates with various third-party tools such as CRMs and e-commerce platforms.

10. PureChat

PureChat is a live chat software that provides businesses with features such as chatbots, canned responses, and file sharing. It offers customization options for the chat widget's appearance and language settings. PureChat integrates with various third-party tools such as CRMs, marketing automation platforms, and e-commerce platforms.

Reading more:

In conclusion, while the standard format live chat may work for some businesses, there are several alternatives and competitors available in 2024 that offer more advanced features and customization options. Whether you prefer the advanced features of Zendesk Chat and Intercom, conversational marketing capabilities of Drift and LivePerson, or cost-effectiveness of Tawk.to and PureChat, these alternatives provide businesses with options to enhance their customer support capabilities. Consider these best format live chat alternatives and competitors to find the best solution for your business needs in 2024.