Freshservice is a popular IT service management (ITSM) software that offers a range of features to help organizations streamline their IT operations. It provides functionalities like ticketing, asset management, change management, and knowledge base. While Freshservice is a reliable solution, there are several alternatives and competitors in the market that offer similar or even more advanced capabilities. In this article, we will explore the ten best Freshservice alternatives and competitors in 2024.

1. ServiceNow

ServiceNow is a leading ITSM platform that offers a comprehensive suite of tools to manage IT services and operations. It provides features like incident management, problem management, asset management, and service catalog. ServiceNow also offers integrations with other IT tools and systems, making it easy to streamline processes across different departments. With its robust capabilities and scalability, ServiceNow stands out as a top alternative to Freshservice.

2. Jira Service Management

Jira Service Management is a powerful ITSM solution that is part of the Atlassian suite of products. It offers features like incident management, problem management, change management, and knowledge base. Jira Service Management also provides integration with other Atlassian tools like Jira Software and Confluence, enabling seamless collaboration between teams. With its flexibility and customization options, Jira Service Management is a strong competitor to Freshservice.

Reading more:

3. Zendesk

Zendesk is a widely-used customer service and support platform that also offers ITSM capabilities. It provides features like ticketing, asset management, problem management, and knowledge base. Zendesk's user-friendly interface and robust analytics make it easy to track and improve IT service performance. Additionally, Zendesk offers integrations with various productivity tools, making it a versatile choice for organizations. With its focus on customer service and support, Zendesk is a compelling alternative to Freshservice.

4. BMC Helix ITSM

BMC Helix ITSM is an enterprise-grade ITSM solution that offers a wide range of features to manage IT services and operations. It provides functionalities like incident management, problem management, change management, and asset management. BMC Helix ITSM also offers advanced capabilities such as AI-driven automation and predictive analytics to improve IT service delivery. With its extensive feature set and enterprise-level scalability, BMC Helix ITSM competes strongly with Freshservice.

5. SysAid

SysAid is a comprehensive ITSM and help desk software that caters to organizations of all sizes. It offers features like ticketing, asset management, change management, and self-service portal. SysAid also provides built-in remote control capabilities, allowing IT teams to troubleshoot and resolve issues efficiently. With its focus on simplicity and user experience, SysAid is a notable alternative to Freshservice.

6. Ivanti Service Manager

Ivanti Service Manager is an ITSM platform that offers features like incident management, problem management, change management, and knowledge base. It provides automation capabilities to streamline IT processes and improve efficiency. Ivanti Service Manager also offers integrations with other Ivanti products, such as endpoint management and security solutions, for a unified IT management experience. With its focus on automation and integration, Ivanti Service Manager is a strong competitor to Freshservice.

Reading more:

7. Samanage

Samanage, now part of SolarWinds, is an IT service management platform that offers a range of features to optimize IT operations. It provides functionalities like incident management, problem management, asset management, and service catalog. Samanage also offers integrations with third-party applications like Salesforce and Jira, enabling seamless collaboration across different systems. With its focus on IT service optimization, Samanage is a noteworthy alternative to Freshservice.

8. Cherwell ITSM

Cherwell ITSM is a flexible and scalable ITSM solution that offers features like incident management, problem management, change management, and knowledge base. It provides a codeless platform, allowing organizations to customize and extend the system to fit their specific needs. Cherwell ITSM also offers integrations with various third-party applications, making it easy to integrate with existing IT infrastructure. With its flexibility and customization options, Cherwell ITSM is a strong contender in the market.

9. Axios Systems assyst

Axios Systems assyst is an ITSM and IT service automation platform that offers features like incident management, problem management, change management, and self-service portal. It provides a user-friendly interface and drag-and-drop customization capabilities, allowing organizations to tailor the system to their requirements. Axios Systems assyst also offers reporting and analytics tools to monitor and improve IT service performance. With its focus on automation and ease of use, Axios Systems assyst is an attractive alternative to Freshservice.

10. ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a comprehensive IT help desk and ITSM software that offers a wide range of features. It provides functionalities like incident management, problem management, change management, and asset management. ManageEngine ServiceDesk Plus also offers integrations with other ManageEngine products, such as Desktop Central and OpManager, for end-to-end IT management. With its comprehensive feature set and integration capabilities, ManageEngine ServiceDesk Plus is a strong competition to Freshservice.

Reading more:

In conclusion, while Freshservice provides a reliable ITSM solution, there are several alternatives and competitors in the market that offer similar or even more advanced capabilities. ServiceNow, Jira Service Management, and Zendesk provide comprehensive ITSM features with seamless integrations. BMC Helix ITSM and SysAid offer enterprise-grade functionalities with a focus on simplicity. Ivanti Service Manager and Samanage provide automation capabilities to streamline IT processes. Cherwell ITSM and Axios Systems assyst offer flexibility and customization options. ManageEngine ServiceDesk Plus provides a comprehensive IT help desk solution with extensive integrations. Exploring these alternatives can help organizations find the best ITSM solution for their specific needs in 2024.