Freshworks is a well-known and widely used customer engagement software suite that offers a range of solutions for customer support, sales, marketing, and CRM. While Freshworks provides many valuable features, there are several alternatives and competitors in the market that offer similar or even more advanced capabilities. In this article, we will explore the top 10 best Freshworks alternatives and competitors in 2024.

1. Zendesk

Zendesk is a popular customer service and engagement platform that offers a comprehensive set of tools for managing customer interactions. It provides features such as ticketing, live chat, knowledge base, and customer self-service portals. Zendesk also integrates with various third-party applications to streamline workflows and enhance productivity.

2. Salesforce Service Cloud

Salesforce Service Cloud is a robust customer service and support solution that helps businesses deliver exceptional customer experiences. It offers a wide range of features, including case management, omnichannel support, AI-powered chatbots, and analytics. Salesforce Service Cloud also integrates seamlessly with other Salesforce products for end-to-end customer relationship management.

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3. HubSpot Service Hub

HubSpot Service Hub is a comprehensive customer service software that focuses on delivering personalized and proactive support. It offers tools for ticketing, knowledge base, live chat, and customer feedback management. HubSpot Service Hub also provides seamless integration with other HubSpot marketing and sales tools for a unified customer experience.

4. Zoho Desk

Zoho Desk is a feature-rich customer support software that helps businesses manage and resolve customer inquiries efficiently. It offers ticketing, knowledge base, social media integration, and AI-powered chatbots. Zoho Desk also provides automation capabilities to streamline repetitive tasks and improve agent productivity.

5. Help Scout

Help Scout is a customer service platform designed to simplify communication and collaboration among support teams. It offers features such as shared inboxes, ticketing, knowledge base, and customer satisfaction ratings. Help Scout also provides integrations with various third-party apps to enhance productivity.

6. Intercom

Intercom is a customer messaging platform that enables businesses to engage with their customers through targeted, personalized messages. It offers features like live chat, email marketing automation, and customer data management. Intercom also provides tools for customer segmentation and analytics to drive effective communication strategies.

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7. Kayako

Kayako is a customer service software that combines multichannel support with powerful workflow automation capabilities. It offers features such as ticketing, live chat, knowledge base, and customer self-service portals. Kayako also provides robust reporting and analytics to track support team performance and customer satisfaction.

8. Freshdesk

Freshdesk, a sibling product of Freshworks, is a cloud-based help desk software that helps businesses manage customer inquiries and support tickets effectively. It offers features such as ticketing, knowledge base, community forums, and AI-powered chatbots. Freshdesk integrates seamlessly with other Freshworks products for a unified customer engagement experience.

9. Jira Service Management

Jira Service Management is an IT service management (ITSM) software that enables businesses to provide efficient IT support and service delivery. It offers features such as incident management, problem management, change management, and asset management. Jira Service Management also integrates with other Atlassian products for enhanced collaboration.

10. LiveAgent

LiveAgent is a customer support software that combines multiple communication channels into one centralized platform. It offers features like ticketing, live chat, call center support, and social media integration. LiveAgent also provides automation capabilities and real-time monitoring to optimize support team performance.

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In conclusion, while Freshworks offers a comprehensive suite of customer engagement solutions, these 10 best alternatives and competitors provide businesses with a range of options for managing customer support, sales, and CRM. Whether you prioritize features like ticketing, live chat, knowledge base, or automation capabilities, these alternatives have something to offer. Evaluate your specific requirements and choose the alternative that best fits your business needs to enhance customer engagement in 2024.