Gainsight is a customer success platform that helps businesses drive customer satisfaction, retention, and growth. It offers features like customer health scoring, analytics, and automated workflows, making it a popular choice for companies looking to improve their customer success strategies. However, there are several other customer success platforms available in the market that provide similar functionality and even additional features. In this article, we will explore the top 10 best Gainsight alternatives and competitors in 2024.

1. Totango

Totango is a leading customer success platform that helps businesses increase customer retention and expansion. It provides features like customer health scoring, analytics, and automated workflows. Totango also offers advanced features like predictive analytics and AI-powered insights, allowing businesses to proactively identify and address customer needs.

2. ClientSuccess

ClientSuccess is a customer success platform that focuses on helping businesses build strong relationships with their customers. It offers features like customer health monitoring, goal tracking, and task management. ClientSuccess also provides integrations with popular CRM systems, making it a seamless addition to existing customer management workflows.

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3. Planhat

Planhat is a customer success platform that enables businesses to manage and optimize their customer lifecycle. It offers features like customer health scoring, account management, and revenue tracking. Planhat also provides intuitive dashboards and reporting capabilities, allowing businesses to gain valuable insights into their customer base.

4. UserIQ

UserIQ is a customer success platform that helps businesses understand and engage with their customers. It offers features like user onboarding, product adoption tracking, and personalized messaging. UserIQ also provides analytics and segmentation tools, enabling businesses to deliver targeted experiences to their customers.

5. ChurnZero

ChurnZero is a customer success platform that focuses on reducing churn and increasing customer satisfaction. It offers features like customer health monitoring, automated playbooks, and real-time alerts. ChurnZero also provides integrations with popular CRM and marketing automation systems, making it a valuable addition to existing customer management workflows.

6. Natero

Natero is a customer success platform that combines predictive analytics and machine learning to help businesses optimize their customer success strategies. It offers features like customer health scoring, proactive monitoring, and revenue tracking. Natero also provides advanced analytics and reporting capabilities, allowing businesses to make data-driven decisions.

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7. Strikedeck

Strikedeck is a customer success platform that focuses on driving customer engagement and loyalty. It offers features like customer health monitoring, task management, and campaign automation. Strikedeck also provides integrations with popular CRM and marketing automation systems, making it a seamless addition to existing customer management workflows.

8. Gainsight PX

Gainsight PX is a product experience platform that helps businesses improve user onboarding and adoption. It offers features like user segmentation, in-app messaging, and feature usage tracking. Gainsight PX also provides integrations with popular customer success platforms, allowing businesses to align their product and customer success strategies.

9. Catalyst

Catalyst is a customer success platform that focuses on helping businesses drive customer advocacy and expansion. It offers features like customer health scoring, goal tracking, and customer feedback management. Catalyst also provides integrations with popular CRM and marketing automation systems, making it a valuable addition to existing customer management workflows.

10. Bluenose

Bluenose is a customer success platform that enables businesses to proactively manage their customer relationships. It offers features like customer health monitoring, automated playbooks, and customer lifecycle management. Bluenose also provides analytics and reporting capabilities, allowing businesses to gain actionable insights into their customer base.

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In conclusion, while Gainsight is a popular customer success platform, there are several alternatives and competitors available in 2024. Totango, ClientSuccess, Planhat, UserIQ, ChurnZero, Natero, Strikedeck, Gainsight PX, Catalyst, and Bluenose are among the top contenders. Businesses should explore these 10 best Gainsight alternatives to find the right platform that suits their needs and helps them drive customer satisfaction, retention, and growth in 2024 and beyond.