Customer satisfaction is a crucial aspect of any business, and having an effective customer support platform is essential for ensuring that customers' needs are met. Get Satisfaction is a popular customer community software that allows businesses to create online communities where customers can ask questions, get answers, and engage with each other. While Get Satisfaction is a reliable option, there are several alternatives and competitors in the market that offer similar features and may better suit specific business needs. In this article, we will explore the top 10 Get Satisfaction alternatives and competitors in 2024, highlighting their key features, pricing, and suitability for different use cases.

1. Zendesk Community

Zendesk Community is a comprehensive customer support platform that offers a range of features to help businesses build engaging customer communities. It provides a user-friendly interface, customizable community design, and robust moderation tools. Zendesk Community also integrates seamlessly with other Zendesk products, allowing businesses to provide a unified customer support experience. With its extensive features and scalability, Zendesk Community is a strong alternative to Get Satisfaction for businesses of all sizes.

Key Features:

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  • Customizable community design
  • Moderation tools for content management
  • Integration with other Zendesk products
  • Knowledge base and self-service options
  • Analytics and reporting capabilities

Pricing: Zendesk Community offers different pricing plans depending on the business's needs. Contact Zendesk for detailed pricing information.

Suitable For: Businesses of all sizes looking for a comprehensive customer support platform with community-building capabilities.

2. Lithium

Lithium is a robust customer community platform that helps businesses build vibrant online communities. It offers features such as discussion forums, knowledge bases, and social media integration. Lithium also provides powerful analytics and sentiment analysis tools to gain insights into customer behavior and sentiment. With its advanced features and emphasis on community engagement, Lithium is a strong alternative to Get Satisfaction.

Key Features:

  • Discussion forums and knowledge bases
  • Social media integration for seamless customer engagement
  • Advanced analytics and sentiment analysis
  • Customizable community design
  • Gamification features to drive community participation

Pricing: Lithium offers customized pricing based on the business's needs. Contact Lithium for detailed pricing information.

Suitable For: Businesses looking for a feature-rich customer community platform with advanced analytics capabilities.

3. inSided

inSided is a customer community software that focuses on driving customer engagement and self-service support. It provides customizable community designs, discussion forums, and knowledge bases. inSided also offers integration with popular CRM and help desk software, allowing businesses to provide a seamless support experience. With its emphasis on customer engagement and self-service support, inSided is a strong alternative to Get Satisfaction.

Key Features:

  • Customizable community designs
  • Discussion forums and knowledge bases
  • Integration with CRM and help desk software
  • Gamification features to encourage customer participation
  • Analytics and reporting tools

Pricing: inSided offers different pricing plans depending on the business's needs. Contact inSided for detailed pricing information.

Suitable For: Businesses looking for a customer community software that prioritizes customer engagement and self-service support.

4. Vanilla Forums

Vanilla Forums is a flexible community software that allows businesses to create branded online communities. It offers features such as discussion forums, Q&A boards, and knowledge bases. Vanilla Forums also provides customization options, integrations with popular CRM and help desk software, and powerful moderation tools. With its versatility and robust features, Vanilla Forums is a solid alternative to Get Satisfaction.

Key Features:

  • Discussion forums, Q&A boards, and knowledge bases
  • Customizable community design
  • Integration with CRM and help desk software
  • Moderation tools for content management
  • Gamification features to incentivize community participation

Pricing: Vanilla Forums offers different pricing plans depending on the business's needs. Contact Vanilla Forums for detailed pricing information.

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Suitable For: Businesses looking for a flexible community software with customization options and integration capabilities.

5. Khoros Communities

Khoros Communities is a comprehensive customer community platform that combines community management, social media, and self-service support. It allows businesses to create engaging customer communities with features such as discussion forums, knowledge bases, and ideation boards. Khoros Communities also provides robust moderation and analytics tools to drive community engagement and gain insights. With its all-in-one approach and powerful features, Khoros Communities is a strong alternative to Get Satisfaction.

Key Features:

  • Discussion forums, knowledge bases, and ideation boards
  • Integration with social media platforms
  • Advanced moderation and analytics tools
  • Customizable community design
  • Self-service support options

Pricing: Khoros Communities offers customized pricing based on the business's needs. Contact Khoros for detailed pricing information.

Suitable For: Businesses looking for an all-in-one customer community platform with social media integration and advanced analytics capabilities.

6. Freshdesk

Freshdesk is a popular help desk software that also offers customer community features. It allows businesses to create a community portal where customers can find answers, access knowledge bases, and engage with other users. Freshdesk also provides ticketing system integration, analytics, and automation tools. With its user-friendly interface and seamless integration with other Freshdesk products, Freshdesk is a viable alternative to Get Satisfaction.

Key Features:

  • Community portal for self-service support
  • Integration with ticketing systems
  • Knowledge base and FAQ management
  • Analytics and reporting capabilities
  • Automation tools for streamlined customer support

Pricing: Freshdesk offers different pricing plans depending on the business's needs. Contact Freshdesk for detailed pricing information.

Suitable For: Businesses looking for a help desk software with integrated customer community features.

7. Discourse

Discourse is an open-source community platform that focuses on modern design and user-friendly interfaces. It offers features such as discussion forums, Q&A boards, and email notifications. Discourse also provides strong moderation tools, customization options, and integration capabilities. With its sleek design and emphasis on user experience, Discourse is a solid alternative to Get Satisfaction, particularly for businesses that prefer open-source solutions.

Key Features:

  • Discussion forums and Q&A boards
  • Email notifications for seamless communication
  • Customizable community design
  • Moderation tools for content management
  • Integration with popular third-party services

Pricing: Discourse is open-source and free to use. However, hosting and support options are available at additional costs. Contact Discourse for detailed pricing information.

Suitable For: Businesses looking for an open-source community platform with modern design and user-friendly interfaces.

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8. Higher Logic

Higher Logic is a customer engagement platform that offers community management features to foster meaningful interactions among customers. It provides discussion forums, ideation boards, and social media integration. Higher Logic also offers automation tools, analytics, and customization options. With its focus on customer engagement and advanced features, Higher Logic is a strong alternative to Get Satisfaction.

Key Features:

  • Discussion forums and ideation boards
  • Social media integration for seamless customer engagement
  • Automation tools for personalized customer experiences
  • Analytics and reporting capabilities
  • Customizable community design

Pricing: Higher Logic offers different pricing plans depending on the business's needs. Contact Higher Logic for detailed pricing information.

Suitable For: Businesses looking for a customer engagement platform with community management features.

9. Salesforce Community Cloud

Salesforce Community Cloud is a customer community platform that allows businesses to create branded online communities. It offers features such as discussion forums, knowledge bases, and collaboration tools. Salesforce Community Cloud also provides integration with other Salesforce products, advanced analytics, and customization options. With its extensive features and seamless integration with the Salesforce ecosystem, Salesforce Community Cloud is a strong alternative to Get Satisfaction for businesses using Salesforce.

Key Features:

  • Discussion forums, knowledge bases, and collaboration tools
  • Integration with other Salesforce products
  • Advanced analytics and reporting capabilities
  • Customizable community design
  • Self-service support options

Pricing: Salesforce Community Cloud offers different pricing plans depending on the business's needs. Contact Salesforce for detailed pricing information.

Suitable For: Businesses already using Salesforce and looking for a customer community platform with seamless integration.

10. Tribe

Tribe is a modern customer community software that emphasizes customer engagement and knowledge sharing. It provides features such as discussion forums, Q&A boards, and user-generated content. Tribe also offers customization options, analytics, and integration capabilities. With its focus on customer engagement and user-friendly interface, Tribe is a viable alternative to Get Satisfaction.

Key Features:

  • Discussion forums and Q&A boards
  • User-generated content for knowledge sharing
  • Customizable community design
  • Analytics and reporting capabilities
  • Integration with popular third-party services

Pricing: Tribe offers different pricing plans depending on the business's needs. Contact Tribe for detailed pricing information.

Suitable For: Businesses looking for a modern customer community software that promotes customer engagement and knowledge sharing.