Customer feedback is essential for businesses to understand their customers' needs and improve their products and services. GetFeedback is a popular customer feedback management platform that helps businesses collect and analyze feedback data. However, there are several alternatives and competitors available in 2024 that provide similar or even better solutions. In this article, we will explore the top 10 best GetFeedback alternatives and competitors.

1. SurveyMonkey

SurveyMonkey is one of the leading survey platforms that allows businesses to create and distribute surveys to collect customer feedback. With its user-friendly interface and robust features, SurveyMonkey offers a wide range of question types, customizable templates, and advanced reporting capabilities. It also provides integrations with popular CRM and analytics tools, making it a strong alternative to GetFeedback.

2. Qualtrics

Qualtrics is an enterprise-level customer experience management platform that offers comprehensive feedback management solutions. It enables businesses to design, distribute, and analyze surveys, providing powerful insights into customer preferences and opinions. With its advanced analytics and reporting features, Qualtrics is a top competitor to GetFeedback, especially for large organizations.

Reading more:

3. Medallia

Medallia is a customer experience management platform that focuses on capturing feedback across multiple channels, including surveys, social media, and call center interactions. Its AI-powered analytics engine helps businesses understand customer sentiment and identify areas for improvement. With its emphasis on real-time feedback and actionable insights, Medallia is a strong alternative to GetFeedback.

4. Hotjar

Hotjar is a behavior analytics and user feedback platform that allows businesses to understand how users interact with their websites and applications. It provides features like heatmaps, session recordings, and feedback polls to capture user behavior and gather valuable insights. With its focus on user experience optimization, Hotjar is a unique alternative to GetFeedback, especially for businesses with a strong online presence.

5. Typeform

Typeform is a versatile survey platform that offers visually appealing and interactive surveys. It allows businesses to create engaging forms and surveys using features like conditional logic and multimedia elements. With its emphasis on user experience and design, Typeform provides a refreshing alternative to GetFeedback, particularly for businesses that prioritize aesthetics and engagement.

6. Zoho Survey

Zoho Survey is an online survey platform that offers a range of features to collect and analyze customer feedback. It provides customizable templates, advanced reporting, and integrations with other Zoho products. With its affordability and ease of use, Zoho Survey is a cost-effective alternative to GetFeedback, suitable for small to medium-sized businesses.

Reading more:

7. UserVoice

UserVoice is a customer feedback management platform that helps businesses collect, prioritize, and analyze customer ideas and suggestions. It provides features like voting systems, idea boards, and ticketing systems to facilitate customer feedback and engagement. With its focus on crowdsourcing and community collaboration, UserVoice is a unique alternative to GetFeedback, particularly for businesses that value customer-driven innovation.

8. Nicereply

Nicereply is a customer satisfaction survey platform that enables businesses to measure and improve their customer service performance. It offers various survey distribution options, customizable rating scales, and real-time analytics. With its focus on customer service feedback, Nicereply is a specialized alternative to GetFeedback, suitable for businesses that want to track and enhance their customer support quality.

9. Wootric

Wootric is a customer feedback management platform that specializes in capturing in-app and website feedback. It provides features like NPS (Net Promoter Score) surveys, sentiment analysis, and text analytics. With its focus on real-time feedback and actionable insights, Wootric is a strong alternative to GetFeedback, particularly for businesses that want to gather feedback directly from their digital platforms.

10. AskNicely

AskNicely is a customer experience platform that focuses on collecting and analyzing NPS (Net Promoter Score) feedback. It offers features like automated surveys, customer journey mapping, and team performance tracking. With its emphasis on measuring customer loyalty and advocacy, AskNicely is a specialized alternative to GetFeedback, suitable for businesses that prioritize customer satisfaction and retention.

Reading more:

In conclusion, while GetFeedback is a popular customer feedback management platform, there are several alternatives and competitors available in 2024 that provide similar or even superior solutions. Whether you're looking for comprehensive survey platforms like SurveyMonkey and Qualtrics, behavior analytics tools like Hotjar, or specialized feedback management platforms like UserVoice and Nicereply, the top 10 best GetFeedback alternatives offer a range of choices to suit your business's feedback collection and analysis needs.