Grateful is a popular customer feedback and survey platform that helps businesses collect and analyze customer feedback. It provides features such as customizable surveys, sentiment analysis, and real-time reporting. While Grateful is a robust tool, there are several alternatives and competitors available in the market that offer similar or even better features and capabilities. In this article, we will explore the ten best Grateful alternatives and competitors in 2024.

1. SurveyMonkey

SurveyMonkey is one of the leading online survey platforms that allows users to create and distribute surveys easily. It offers a wide range of question types, customizable templates, and advanced survey logic. SurveyMonkey provides powerful data analysis tools, including real-time reporting and integration with third-party analytics platforms. With its user-friendly interface and extensive features, SurveyMonkey is suitable for businesses of all sizes.

Key Features:

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  • Wide range of question types and customizable templates
  • Advanced survey logic and skip logic
  • Real-time reporting and data analysis tools
  • Integration with third-party analytics platforms

2. Qualtrics

Qualtrics is an enterprise-grade customer experience management platform that offers robust survey creation and feedback management features. It provides advanced survey design capabilities, including branching and skip logic, as well as a library of pre-built survey templates. Qualtrics offers powerful analytics tools, sentiment analysis, and integration with CRM systems. It is widely used by large enterprises and organizations to gather and analyze customer feedback.

Key Features:

  • Advanced survey design capabilities and pre-built templates
  • Powerful analytics tools and sentiment analysis
  • Integration with CRM systems
  • Enterprise-grade customer experience management capabilities

3. Typeform

Typeform is a user-friendly survey tool that focuses on creating engaging and interactive surveys. It offers a wide range of question types, including multiple choice, open-ended, and Likert scale questions. Typeform provides a drag-and-drop interface, customizable themes, and advanced logic options. It also offers integration with popular marketing and CRM tools. Typeform is suitable for businesses that want to create visually appealing and interactive surveys.

Key Features:

  • Engaging and interactive survey design
  • Wide range of question types and advanced logic options
  • Customizable themes and branding options
  • Integration with marketing and CRM tools

4. Google Forms

Google Forms is a free survey tool provided by Google. It offers a simple and intuitive interface for creating surveys and collecting responses. Google Forms provides a variety of question types, collaboration features, and basic data analysis capabilities. It integrates seamlessly with other Google services, such as Google Sheets for data storage and Google Drive for file attachments. Google Forms is a popular choice for individuals, small businesses, and educational institutions.

Key Features:

  • Simple and intuitive interface
  • Variety of question types and collaboration features
  • Basic data analysis capabilities
  • Seamless integration with other Google services

5. SoGoSurvey

SoGoSurvey is a comprehensive survey and customer experience management platform. It offers a wide range of survey design options, including advanced logic, branching, and piping. SoGoSurvey provides robust reporting and analytics tools, sentiment analysis, and integration with CRM systems. It also offers features for employee feedback, market research, and customer satisfaction measurement. SoGoSurvey is suitable for businesses that require a versatile and feature-rich survey platform.

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Key Features:

  • Comprehensive survey design options and advanced logic
  • Robust reporting and analytics tools
  • Sentiment analysis and integration with CRM systems
  • Features for employee feedback and market research

6. Zoho Survey

Zoho Survey is a powerful online survey tool that provides features for creating, distributing, and analyzing surveys. It offers a variety of question types, customizable templates, and advanced survey logic. Zoho Survey provides real-time reporting and analytics, integration with other Zoho apps, and automation capabilities. It is suitable for businesses that want an all-in-one solution for survey creation and data analysis.

Key Features:

  • Variety of question types and customizable templates
  • Advanced survey logic and skip logic
  • Real-time reporting and analytics
  • Integration with other Zoho apps and automation capabilities

7. Formstack

Formstack is a versatile online form builder that can be used for creating surveys as well. It offers a drag-and-drop interface, customizable themes, and advanced form logic. Formstack provides integration with popular marketing and CRM tools, as well as payment gateways for collecting payments through forms. It also offers features for data encryption and compliance with data protection regulations. Formstack is suitable for businesses that need both survey and form-building capabilities.

Key Features:

  • Drag-and-drop form builder with customizable themes
  • Advanced form logic and conditional logic
  • Integration with marketing and CRM tools
  • Payment gateway integration and data encryption features

8. Alchemer (formerly SurveyGizmo)

Alchemer (formerly SurveyGizmo) is a robust survey and feedback management platform. It offers a wide range of survey design options, including complex skip logic and custom scripting. Alchemer provides advanced reporting and analytics features, integration with third-party applications, and white-labeling options. It is suitable for businesses that require advanced customization and integration capabilities.

Key Features:

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  • Advanced survey design options and custom scripting
  • Advanced reporting and analytics features
  • Integration with third-party applications
  • White-labeling options

9. Microsoft Forms

Microsoft Forms is a survey tool offered by Microsoft as part of its Office 365 suite. It provides an easy-to-use interface for creating surveys and quizzes with a variety of question types. Microsoft Forms offers real-time analytics, collaboration features, and integration with other Microsoft applications such as Excel and SharePoint. It is suitable for businesses that already use Office 365 and want a simple and integrated survey solution.

Key Features:

  • Easy-to-use interface with a variety of question types
  • Real-time analytics and collaboration features
  • Integration with other Microsoft applications
  • Seamless integration with Office 365 suite

10. JotForm

JotForm is an online form builder that can be used for creating surveys as well. It offers a drag-and-drop interface, a wide range of form fields, and customizable themes. JotForm provides integration with popular marketing and CRM tools, as well as payment gateways for collecting payments through forms. It also offers features for data encryption and compliance with data protection regulations. JotForm is suitable for businesses that need a versatile form builder with survey capabilities.

Key Features:

  • Drag-and-drop form builder with customizable themes
  • Wide range of form fields and customization options
  • Integration with marketing and CRM tools
  • Payment gateway integration and data encryption features

In conclusion, while Grateful is a powerful customer feedback and survey platform, these ten alternatives and competitors offer similar or enhanced features and capabilities. SurveyMonkey, Qualtrics, Typeform, Google Forms, SoGoSurvey, Zoho Survey, Formstack, Alchemer, Microsoft Forms, and JotForm are among the best options available in 2024. Each platform has its own strengths, such as ease of use, advanced survey logic, integration capabilities, or specialized features for specific use cases. By exploring these alternatives, businesses can find the survey platform that best fits their needs and helps them collect and analyze customer feedback effectively in 2024.