Helpshift is a customer support and engagement platform that helps businesses provide efficient and personalized customer service. While Helpshift offers a range of features and benefits, there are several other alternatives and competitors in the market that provide similar or even better customer support solutions. In this article, we will explore the ten best Helpshift alternatives and competitors in 2024.

Zendesk

Zendesk is a popular customer support platform that offers a wide range of solutions, including ticketing, live chat, and knowledge base management. It provides a comprehensive set of tools for businesses to manage customer inquiries effectively. Zendesk also integrates with various communication channels, allowing businesses to provide support across multiple platforms.

Freshdesk

Freshdesk is a customer support software that offers a user-friendly interface and powerful features. It allows businesses to manage customer inquiries through various channels, including email, chat, phone, and social media. Freshdesk also provides automation and collaboration tools to streamline support processes.

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Intercom

Intercom is a customer messaging platform that enables businesses to engage with their customers in real-time through chat, email, and in-app messages. It offers targeted messaging and automation features to deliver personalized support and assistance. Intercom also provides analytics and reporting tools to track customer interactions and measure performance.

Kayako

Kayako is a help desk software that offers multi-channel support capabilities, including email, live chat, and social media integration. It provides a unified inbox to manage customer inquiries and offers automation features to streamline support workflows. Kayako also provides self-service options, allowing customers to find answers to their questions independently.

Desk.com

Desk.com is a customer support platform that offers a range of features, including case management, self-service portals, and knowledge base management. It provides a centralized hub for customer inquiries and allows businesses to track and resolve cases efficiently. Desk.com also offers integration with various communication channels for seamless support.

LiveChat

LiveChat is a live chat software that enables businesses to provide real-time support to their customers. It offers customizable chat widgets, agent monitoring tools, and chatbot integration for efficient customer service. LiveChat also provides analytics and reporting features to track chat performance and customer satisfaction.

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Zoho Desk

Zoho Desk is a cloud-based customer support software that offers ticketing, knowledge base management, and automation features. It provides multi-channel support capabilities and allows businesses to integrate with various communication channels. Zoho Desk also offers AI-powered chatbots for automated responses and self-service options.

Groove

Groove is a customer support platform that focuses on email ticketing and collaboration. It offers shared inboxes, canned responses, and workflow automation features to manage customer inquiries effectively. Groove also provides reporting and analytics tools to track team performance and customer satisfaction.

Help Scout

Help Scout is a help desk software that offers email ticketing, knowledge base management, and automation features. It provides a collaborative inbox for managing customer inquiries and allows businesses to create self-service resources for customers. Help Scout also integrates with other tools, such as CRM and e-commerce platforms, for streamlined support processes.

Freshservice

Freshservice is an IT service desk software that offers ticketing, asset management, and automation features. It allows businesses to manage IT-related customer inquiries and provides self-service options for common issues. Freshservice also offers integrations with other IT tools for comprehensive IT support.

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In conclusion, while Helpshift is a reliable customer support and engagement platform, there are several alternatives and competitors in the market that offer similar or even better customer support solutions. Zendesk, Freshdesk, Intercom, Kayako, Desk.com, LiveChat, Zoho Desk, Groove, Help Scout, and Freshservice are all reputable platforms that provide a range of features to help businesses deliver efficient and personalized customer service. By exploring these alternatives, businesses can find the right customer support solution to meet their specific needs in 2024.