Kayako Classic is a popular help desk software that has been around for many years. However, as technology advances and customer support expectations change, many businesses are looking for alternatives to Kayako Classic that offer more modern features and capabilities. In this article, we will explore the ten best Kayako Classic alternatives and competitors in 2024.

1. Zendesk

Zendesk is a widely-used help desk software that offers advanced features such as AI-powered chatbots, self-service portals, and machine learning. It also provides integrations with other business software, making it a comprehensive solution for customer support.

2. Freshdesk

Freshdesk is a cloud-based help desk software that provides features such as ticket management, automated workflows, and omnichannel support. With its focus on automation and customization, Freshdesk is a strong competitor to Kayako Classic.

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3. Help Scout

Help Scout is a help desk software that offers features such as collaborative email management, customer satisfaction surveys, and reporting dashboards. With its focus on simplicity and ease-of-use, Help Scout is a compelling alternative to Kayako Classic.

4. Zoho Desk

Zoho Desk is a customer support software that provides features such as ticket management, integrated social media monitoring, and multichannel support. With its focus on automation and collaboration, Zoho Desk is a viable alternative to Kayako Classic.

5. HappyFox

HappyFox is a help desk software that provides features such as ticket management, knowledge base management, and automated workflows. With its focus on efficiency and optimization, HappyFox is a strong competitor to Kayako Classic.

6. Jira Service Desk

Jira Service Desk is a help desk software that provides features such as ticket management, SLA tracking, and automation rules. With its integration with other Atlassian products, Jira Service Desk is a compelling alternative to Kayako Classic for businesses using other Atlassian software.

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7. osTicket

osTicket is a free and open-source help desk software that offers features such as ticket management, email integration, and custom forms. With its focus on flexibility and customization, osTicket is a viable alternative to Kayako Classic for businesses on a budget.

8. Desk.com

Desk.com is a help desk software that provides features such as ticket management, self-service portals, and omnichannel support. With its focus on automation and personalization, Desk.com is a strong competitor to Kayako Classic.

9. Salesforce Service Cloud

Salesforce Service Cloud is a customer support software that provides features such as case management, knowledge base management, and chatbots. With its integration with other Salesforce products, Salesforce Service Cloud is a compelling alternative to Kayako Classic for businesses using other Salesforce software.

10. Freshservice

Freshservice is a cloud-based IT help desk software that offers features such as ticket management, asset management, and incident management. With its focus on automation and optimization, Freshservice is a viable alternative to Kayako Classic for IT-focused businesses.

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In conclusion, while Kayako Classic is a popular help desk software, there are several alternatives and competitors in 2024 that offer similar or even superior features and capabilities. Zendesk, Freshdesk, Help Scout, Zoho Desk, HappyFox, Jira Service Desk, osTicket, Desk.com, Salesforce Service Cloud, and Freshservice are all robust help desk platforms that cater to different business needs. Whether you prioritize automation, customization, or integration with other business software, these alternatives offer compelling options for your customer support needs. It is recommended to evaluate the specific features and pricing of each platform to determine the best fit for your business requirements.