Micro Focus Service Manager is a popular IT service management (ITSM) software that helps organizations streamline their IT operations and provide better support to their customers. It offers features like incident management, problem management, change management, and service level management. However, there may be times when you want to explore other options that offer similar or even additional features. In this article, we will discuss the 10 best Micro Focus Service Manager alternatives and competitors in 2024.

1. ServiceNow

ServiceNow is one of the leading ITSM software providers in the market. It offers a comprehensive suite of ITSM solutions, including incident management, problem management, change management, and asset management. ServiceNow also provides additional features like self-service portals, knowledge management, and performance analytics. With its robust capabilities and user-friendly interface, ServiceNow is a top choice for organizations looking for an alternative to Micro Focus Service Manager.

2. Jira Service Management

Jira Service Management, formerly known as Jira Service Desk, is a widely used ITSM software developed by Atlassian. It offers a range of features, including incident management, problem management, change management, and IT asset management. Jira Service Management also integrates seamlessly with other Atlassian products like Jira Software and Confluence, making it a popular choice for organizations already using these tools.

Reading more:

3. Zendesk

Zendesk is a customer service platform that also offers ITSM capabilities. It provides features like incident management, problem management, change management, and knowledge management. Zendesk's user-friendly interface and extensive integration options make it a great alternative to Micro Focus Service Manager, especially for organizations that prioritize customer support.

4. Freshservice

Freshservice is a cloud-based ITSM solution that offers a wide range of features, including incident management, problem management, change management, asset management, and service catalog management. It also provides integrations with popular IT tools like Jira, Slack, and G Suite. With its intuitive interface and robust features, Freshservice is a strong competitor to Micro Focus Service Manager.

5. BMC Helix ITSM

BMC Helix ITSM is an enterprise-grade ITSM software that offers features like incident management, problem management, change management, and asset management. It also provides advanced capabilities like AI-powered chatbots and predictive analytics for faster problem resolution. With its comprehensive features and scalability, BMC Helix ITSM is a great alternative for large organizations.

6. Ivanti Service Manager

Ivanti Service Manager is an ITSM software that offers a range of features, including incident management, problem management, change management, and asset management. It also provides additional capabilities like self-service portals, knowledge management, and automation workflows. Ivanti Service Manager's flexibility and ease of use make it a popular choice among IT teams.

Reading more:

7. Cherwell ITSM

Cherwell ITSM is a comprehensive ITSM solution that offers features like incident management, problem management, change management, and asset management. It also provides customization options to tailor the software according to specific organizational needs. Cherwell ITSM's flexibility and scalability make it a viable alternative to Micro Focus Service Manager.

8. SolarWinds Service Desk

SolarWinds Service Desk is an ITSM software that offers incident management, problem management, change management, and asset management capabilities. It also provides features like self-service portals, knowledge management, and performance analytics. SolarWinds Service Desk's affordability and ease of use make it a great option for small to medium-sized businesses.

9. SysAid

SysAid is an ITSM software that offers features like incident management, problem management, change management, asset management, and knowledge management. It also provides integrations with popular IT tools like Jira, Slack, and Microsoft Teams. With its comprehensive features and affordable pricing, SysAid is a strong competitor to Micro Focus Service Manager.

10. ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is an ITSM software that offers a wide range of capabilities, including incident management, problem management, change management, asset management, and service catalog management. It also provides features like self-service portals, knowledge management, and automation workflows. ManageEngine ServiceDesk Plus's extensive feature set and affordability make it a top alternative to Micro Focus Service Manager.

Reading more:

In conclusion, while Micro Focus Service Manager is a robust ITSM software, there are several alternatives and competitors available in 2024 that offer similar or even additional features. From industry leaders like ServiceNow and Jira Service Management to customer-centric options like Zendesk and Freshservice, you have a range of choices based on your organization's specific needs and preferences. These alternatives can help streamline your IT operations, enhance customer support, and improve overall productivity.