Mopinion is a popular feedback analytics tool that enables businesses to collect, analyze, and act on customer feedback. While Mopinion offers a range of features and functionalities, it may not be the perfect fit for every organization. In this article, we will explore the top 10 best Mopinion alternatives and competitors in 2024, highlighting their key features, pricing models, and user experiences.

1. SurveyMonkey

SurveyMonkey is a well-known survey platform that provides a range of features for collecting and analyzing customer feedback. It offers a user-friendly interface, customizable surveys, and features like branching logic, skip logic, and piping. SurveyMonkey also provides advanced reporting and analytics options, such as sentiment analysis, text analysis, and benchmarking. With its versatility and ease of use, SurveyMonkey is a strong competitor to Mopinion for businesses looking to gather customer feedback through surveys.

2. Qualtrics

Qualtrics is an enterprise-grade feedback management platform that offers a comprehensive set of features for collecting, analyzing, and acting on customer feedback. It provides a user-friendly interface, customization options, and features like branching logic, skip logic, and A/B testing. Qualtrics also offers advanced analytics and reporting options, such as predictive analytics, text analytics, and driver analysis. With its focus on CX insights and enterprise-level capabilities, Qualtrics is a compelling alternative to Mopinion for businesses looking to transform customer feedback into actionable insights.

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3. Hotjar

Hotjar is a popular feedback analytics tool that enables businesses to understand how customers interact with their website or app. It offers features like heatmaps, session recordings, and feedback polls. Hotjar also provides advanced analysis options, such as conversion funnels, form analysis, and survey feedback. With its emphasis on website and app analytics, Hotjar is a strong competitor to Mopinion for businesses looking to optimize their digital experiences based on customer feedback.

4. UserTesting

UserTesting is a user research and testing platform that provides features for getting feedback on website and app experiences. It offers user testing, remote usability testing, and survey options. UserTesting also provides advanced analysis options, such as video recordings, clickmaps, and behavior insights. With its focus on user research, UserTesting is a viable alternative to Mopinion for businesses looking to gather customer feedback through user testing.

5. Medallia

Medallia is an enterprise-level feedback management platform that offers a range of features for collecting and analyzing customer feedback. It provides a user-friendly interface, customization options, and features like survey design, audience targeting, and response management. Medallia also offers advanced analytics and reporting options, such as predictive analytics, text analytics, and closed-loop feedback. With its focus on CX insights and enterprise-grade capabilities, Medallia is a strong competitor to Mopinion for businesses looking to gather and act on customer feedback across multiple channels.

6. GetFeedback

GetFeedback is a customer feedback management platform that provides features for gathering, analyzing, and acting on customer feedback. It offers a user-friendly interface, customizable surveys, and features like automation, personalization, and integrations. GetFeedback also provides advanced analytics and reporting options, such as sentiment analysis, trend analysis, and report exports. With its focus on customer feedback management, GetFeedback is a compelling alternative to Mopinion for businesses looking to streamline their feedback collection and analysis processes.

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7. Clarabridge

Clarabridge is an AI-powered feedback management platform that offers a range of features for collecting and analyzing customer feedback. It provides a user-friendly interface, survey design and deployment options, and features like sentiment analysis, topic modeling, and trend analysis. Clarabridge also offers advanced reporting and analytics options, such as CX dashboards, journey analytics, and predictive insights. With its focus on AI-powered insights and enterprise-level capabilities, Clarabridge is a strong competitor to Mopinion for businesses looking to gather and act on customer feedback across multiple channels.

8. AskNicely

AskNicely is a customer experience platform that specializes in gathering feedback through NPS (Net Promoter Score) surveys. It offers features like real-time feedback, automation, and integrations with popular CRM platforms. AskNicely also provides advanced reporting and analytics options, such as trend analysis, customer segmentation, and closed-loop feedback. With its focus on NPS survey management, AskNicely is a viable alternative to Mopinion for businesses looking to streamline their NPS feedback collection and analysis processes.

9. Feedbackly

Feedbackly is a customer feedback management tool that provides features for collecting and analyzing feedback through surveys, web forms, and in-app feedback. It offers a user-friendly interface, customization options, and features like automation, personalization, and integrations. Feedbackly also provides advanced analytics and reporting options, such as sentiment analysis, text analysis, and benchmarking. With its focus on multi-channel feedback collection and analysis, Feedbackly is a compelling alternative to Mopinion for businesses looking to gather feedback across various touchpoints.

10. Usabilla

Usabilla is a feedback management platform that offers features for gathering feedback on websites and apps. It provides features like feedback buttons, surveys, and in-app feedback. Usabilla also provides advanced analysis options, such as heatmaps, session recordings, and feedback sentiment analysis. With its focus on website and app feedback analytics, Usabilla is a strong competitor to Mopinion for businesses looking to optimize their digital experiences based on customer feedback.

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In conclusion, while Mopinion offers a range of features for collecting and analyzing customer feedback, there are several alternatives and competitors that may better suit the specific needs of businesses in 2024. SurveyMonkey, Qualtrics, Hotjar, UserTesting, Medallia, GetFeedback, Clarabridge, AskNicely, Feedbackly, and Usabilla are among the top alternatives to Mopinion. Each software has its unique features, pricing models, and target audiences, ensuring businesses can find the right fit for their feedback collection and analysis needs. Whether it's surveys, website analytics, NPS surveys, or multi-channel feedback management, these alternatives offer a variety of options to enhance the customer feedback experience and ensure businesses can act on feedback to improve customer experiences.