Qualaroo is a popular customer feedback and survey tool that helps businesses gather insights and improve user experience on their websites and applications. It offers features such as targeted surveys, real-time analytics, and customizable survey designs. While Qualaroo has gained a significant user base, there are several alternatives and competitors available in 2024 that offer similar or enhanced capabilities for collecting and analyzing customer feedback. In this article, we will explore the 10 best Qualaroo alternatives and competitors to consider.

1. Hotjar

Hotjar is a powerful customer feedback and behavior analytics tool that provides website heatmaps, user session recordings, and feedback polls. It allows businesses to visualize user behavior and understand how visitors interact with their websites. Hotjar also offers features like conversion funnel analysis and user feedback surveys, making it a comprehensive alternative to Qualaroo.

2. UserTesting

UserTesting is a user research platform that enables businesses to gather feedback through usability testing and user interviews. It provides access to a large panel of testers who can provide valuable insights on website usability and user experience. UserTesting also offers features like screen recording and task-based testing, allowing businesses to observe how users interact with their websites and identify areas for improvement.

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3. SurveyMonkey

SurveyMonkey is a popular online survey tool that allows businesses to create and distribute surveys easily. It offers a wide range of question types, customization options, and survey templates. SurveyMonkey provides robust data analysis features, including real-time reporting and data visualization. With its user-friendly interface and extensive features, SurveyMonkey is a reliable alternative for businesses seeking to collect customer feedback.

4. Typeform

Typeform is a versatile online form and survey builder that focuses on creating engaging and interactive forms. Its intuitive interface allows businesses to design beautiful and conversational surveys that enhance the user experience. Typeform offers features like conditional logic, customizable themes, and advanced reporting options. With its emphasis on design and interactivity, Typeform is an attractive alternative to Qualaroo.

5. Usabilla

Usabilla is a user feedback and customer experience management platform that enables businesses to collect feedback across various digital touchpoints. It offers features such as website feedback surveys, in-app feedback, and email feedback campaigns. Usabilla provides real-time insights, sentiment analysis, and robust reporting tools to help businesses make data-driven decisions and improve their user experience.

6. Medallia

Medallia is a customer experience management platform that helps businesses collect and analyze feedback from multiple channels, including websites, mobile apps, and social media. It offers comprehensive survey capabilities, sentiment analysis, and text analytics. Medallia also provides features like journey mapping and predictive analytics to help businesses understand customer behavior and drive positive experiences.

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7. Qualtrics

Qualtrics is an enterprise-grade customer experience management platform that offers advanced survey capabilities, data analysis, and reporting. It allows businesses to create complex surveys with branching logic, embedded media, and advanced question types. Qualtrics provides powerful analytics tools, including text and sentiment analysis, statistical analysis, and predictive modeling. With its robust features and scalability, Qualtrics is an excellent alternative for large organizations seeking comprehensive feedback solutions.

8. UserVoice

UserVoice is a customer feedback and product management platform that enables businesses to collect and prioritize customer ideas, feedback, and support requests. It offers features like feedback forums, customer satisfaction surveys, and knowledge base management. UserVoice provides integration with popular helpdesk and project management tools, making it convenient for businesses to centralize customer feedback and collaborate on product improvements.

9. GetFeedback

GetFeedback is a customer feedback and survey software that focuses on creating visually appealing and mobile-friendly surveys. It offers features like drag-and-drop survey builder, customizable themes, and advanced reporting. GetFeedback provides seamless integration with Salesforce and other CRM platforms, making it a suitable choice for businesses that prioritize customer relationship management.

10. Delighted

Delighted is a customer feedback platform that specializes in collecting and analyzing Net Promoter Score (NPS) surveys. It helps businesses measure customer loyalty and satisfaction by asking a single question: "How likely are you to recommend our company/product/service to a friend or colleague?" Delighted offers features like customizable NPS surveys, feedback analysis, and trend tracking. With its focus on NPS, Delighted is an excellent alternative for businesses that want to assess customer loyalty and drive growth.

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In conclusion, while Qualaroo is a popular customer feedback tool, there are several alternatives and competitors available in 2024 that offer similar or enhanced capabilities for collecting and analyzing customer feedback. Whether you prefer the heatmaps and user recordings of Hotjar, the usability testing of UserTesting, or the versatile survey creation of SurveyMonkey and Typeform, these 10 alternatives provide a range of options for businesses seeking valuable customer insights. Consider factors such as survey customization, data analysis features, and integration options to choose the best alternative that suits your specific feedback collection needs. Embrace the power of customer feedback and improve your business's user experience with these top Qualaroo alternatives.