Retently is a popular customer feedback and Net Promoter Score (NPS) platform that helps businesses measure customer satisfaction and loyalty. While Retently offers valuable features for gathering and analyzing customer feedback, there are several alternative options available in the market that provide similar or even better services. In this article, we will explore the ten best Retently alternatives and competitors in 2024.

1. Delighted

Delighted is a customer feedback platform that focuses on measuring customer satisfaction through NPS surveys. With its user-friendly interface and powerful analytics, Delighted makes it easy for businesses to collect, analyze, and act upon customer feedback. The platform offers various survey distribution methods, customizable survey templates, and real-time reporting. Delighted's emphasis on NPS surveys and comprehensive analytics make it a strong alternative to Retently.

2. SurveyMonkey

SurveyMonkey is a well-known online survey platform that enables businesses to create and distribute surveys to collect feedback from customers. With its robust survey-building capabilities, SurveyMonkey allows businesses to design custom surveys tailored to their specific needs. The platform also offers advanced features such as branching logic, skip logic, and question randomization. SurveyMonkey's versatility and extensive survey customization options make it a top competitor to Retently.

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3. Typeform

Typeform is a popular online form and survey tool that offers a unique and interactive user experience. With its visually appealing and conversational form design, Typeform provides a more engaging way for businesses to collect customer feedback. The platform offers various question types, logic jumps, and customization options to create personalized and conversational surveys. Typeform's innovative approach to survey design makes it a compelling alternative to Retently.

4. Qualtrics

Qualtrics is an enterprise-level customer experience management platform that offers a wide range of feedback and survey solutions. With its robust features and advanced analytics capabilities, Qualtrics allows businesses to collect and analyze customer feedback at scale. The platform offers various survey distribution channels, customizable survey templates, and powerful data analysis tools. Qualtrics' comprehensive feedback management capabilities make it a strong competitor to Retently.

5. Medallia

Medallia is a customer experience management platform that helps businesses capture and analyze customer feedback across various touchpoints. With its AI-powered analytics and real-time insights, Medallia enables businesses to understand customer sentiment and take proactive actions to improve the customer experience. The platform offers survey management, text analytics, and customer journey mapping features. Medallia's focus on customer experience management and advanced analytics make it a viable alternative to Retently.

6. Nicereply

Nicereply is a customer satisfaction survey tool that specializes in measuring customer happiness and feedback. With its easy-to-use interface and automation capabilities, Nicereply simplifies the process of collecting and analyzing customer feedback. The platform offers various survey distribution methods, customizable survey templates, and real-time reporting. Nicereply's focus on customer satisfaction metrics and simplicity of use make it a noteworthy alternative to Retently.

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7. Wootric

Wootric is a customer experience management platform that helps businesses measure and improve customer satisfaction using NPS surveys. With its intuitive interface and real-time feedback tracking, Wootric enables businesses to gather actionable insights from customer feedback. The platform offers survey customization options, sentiment analysis, and integration with popular customer support and CRM tools. Wootric's focus on NPS surveys and real-time feedback management make it a strong contender to Retently.

8. AskNicely

AskNicely is a customer feedback and NPS platform that specializes in capturing real-time customer sentiments. With its automated feedback collection and analysis, AskNicely allows businesses to gather feedback and take immediate action to address customer concerns. The platform offers customizable survey templates, real-time analytics, and integration with popular business tools. AskNicely's emphasis on real-time feedback and actionable insights make it a compelling alternative to Retently.

9. Customer Thermometer

Customer Thermometer is a customer feedback platform that enables businesses to gather feedback through simple and intuitive email surveys. With its one-click survey format, Customer Thermometer makes it easy for customers to provide quick feedback. The platform offers customizable survey templates, real-time feedback tracking, and integration with popular business tools. Customer Thermometer's focus on simplicity and ease of use make it a viable alternative to Retently.

10. Zenloop

Zenloop is a customer experience management platform that helps businesses measure and improve customer satisfaction using NPS surveys. With its AI-powered analytics and automated feedback workflows, Zenloop enables businesses to gather actionable insights from customer feedback. The platform offers survey customization options, sentiment analysis, and integration with popular business tools. Zenloop's focus on customer satisfaction metrics and automation make it a notable competitor to Retently.

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In conclusion, while Retently offers valuable features for gathering and analyzing customer feedback, there are several compelling alternatives and competitors available in 2024. Whether you prioritize NPS surveys, customizable survey templates, real-time analytics, or automation capabilities, these ten options - Delighted, SurveyMonkey, Typeform, Qualtrics, Medallia, Nicereply, Wootric, AskNicely, Customer Thermometer, and Zenloop - provide a variety of choices to meet your business's specific needs. Consider the features, ease of use, and integration options of each alternative to find the best option for measuring and improving customer satisfaction in your organization.