Salesforce Live Agent is a popular live chat software that enables businesses to communicate with their customers in real-time. It offers several features, such as personalized chat experiences, chat routing, and integration with Salesforce CRM. However, there are several alternatives and competitors to Salesforce Live Agent that also provide powerful solutions for customer service. In this article, we will explore the ten best Salesforce Live Agent alternatives and competitors in 2024.

1. Zendesk Chat

Zendesk Chat is a cloud-based live chat software that enables businesses to provide real-time support to their customers. It offers features such as chatbots, canned responses, and proactive chat invitations. Zendesk Chat integrates seamlessly with Zendesk's ticketing system, allowing businesses to streamline their customer support process. With its user-friendly interface and extensive features, Zendesk Chat is a strong alternative to Salesforce Live Agent.

Advantages: Integration with Zendesk ticketing, user-friendly interface, chatbots.

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Use Cases: Zendesk Chat is suitable for businesses that need a comprehensive live chat software with integration with a ticketing system.

2. Freshchat

Freshchat is a modern live chat software that provides businesses with a range of features to improve customer experience. It offers features such as chatbots, team collaboration, and customer segmentation. Freshchat also integrates with Freshdesk, allowing businesses to manage support tickets and live chats from a single platform. With its AI-powered chatbots and advanced features, Freshchat is a compelling alternative to Salesforce Live Agent.

Advantages: AI-powered chatbots, team collaboration, customer segmentation.

Use Cases: Freshchat is suitable for businesses that require advanced features such as AI-powered chatbots and team collaboration.

3. Intercom

Intercom is a unified messaging platform that provides businesses with various tools to improve customer communication. It offers features such as live chat, email marketing, and customer segmentation. Intercom's live chat feature allows businesses to communicate with their customers in real-time while tracking their behavior and preferences. With its comprehensive messaging platform, Intercom is a strong contender for businesses seeking an alternative to Salesforce Live Agent.

Advantages: Unified messaging platform, customer segmentation, real-time tracking.

Use Cases: Intercom is suitable for businesses that require a comprehensive messaging platform with real-time tracking and customer segmentation.

4. LiveChat

LiveChat is a reliable live chat software that provides businesses with a range of features to improve customer service. It offers features such as chatbots, canned responses, and chat transcripts. LiveChat also integrates with various third-party apps, allowing businesses to extend their capabilities. With its reliability and extensive features, LiveChat is a top alternative to Salesforce Live Agent.

Advantages: Reliable, integration options, chatbots.

Use Cases: LiveChat is suitable for businesses that require a reliable live chat software with integration options.

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5. Tawk.to

Tawk.to is a free live chat software that provides businesses with a range of features to engage with their customers. It offers features such as chatbots, canned responses, and customization options. Tawk.to also provides businesses with a robust analytics dashboard, allowing them to track chat metrics and improve customer experience. With its affordability and extensive features, Tawk.to is a compelling alternative to Salesforce Live Agent.

Advantages: Free, customization options, analytics dashboard.

Use Cases: Tawk.to is suitable for businesses that prioritize affordability and customization options in their live chat software.

6. Olark

Olark is a live chat software that enables businesses to engage with their customers in real-time. It offers features such as chatbots, custom surveys, and targeted messaging. Olark also integrates with various third-party apps, allowing businesses to extend their capabilities. With its easy-to-use interface and extensive features, Olark is a strong competitor for businesses seeking an alternative to Salesforce Live Agent.

Advantages: Easy-to-use interface, integration options, custom surveys.

Use Cases: Olark is suitable for businesses that require an easy-to-use live chat software with customization options.

7. Drift

Drift is a conversational marketing platform that enables businesses to engage with their customers in a personalized way. It offers features such as chatbots, lead qualification, and account-based marketing. Drift's chatbot feature allows businesses to provide real-time support to their customers while gathering valuable information about their needs and preferences. With its focus on personalized communication and advanced features, Drift is a compelling alternative to Salesforce Live Agent.

Advantages: Personalized communication, chatbots, lead qualification.

Use Cases: Drift is suitable for businesses that require a personalized communication approach with advanced features such as lead qualification.

8. Zoho SalesIQ

Zoho SalesIQ is a comprehensive live chat software that provides businesses with a range of features to improve customer engagement. It offers features such as chatbots, visitor tracking, and lead scoring. Zoho SalesIQ also integrates with various third-party apps, allowing businesses to extend their capabilities. With its extensive features and integration options, Zoho SalesIQ is a viable alternative to Salesforce Live Agent.

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Advantages: Comprehensive feature set, visitor tracking, lead scoring.

Use Cases: Zoho SalesIQ is suitable for businesses that require a comprehensive live chat software with lead scoring and visitor tracking.

9. Helpshift

Helpshift is a mobile-first customer service platform that enables businesses to provide support through multiple channels, including live chat. It offers features such as automation, self-service, and AI-powered chatbots. Helpshift's mobile-first approach makes it an ideal choice for businesses seeking to engage with their customers on mobile devices. With its advanced features and multi-channel support, Helpshift is a compelling alternative to Salesforce Live Agent.

Advantages: Mobile-first approach, automation, AI-powered chatbots.

Use Cases: Helpshift is suitable for businesses that require a mobile-first customer service platform with advanced features such as automation and AI-powered chatbots.

10. ClickDesk

ClickDesk is a live chat software that provides businesses with a range of features to improve customer support. It offers features such as chatbots, audio and video chat, and integration with various third-party apps. ClickDesk also provides businesses with a helpdesk ticketing system, allowing them to manage support tickets and live chats from a single platform. With its audio and video chat features and integration options, ClickDesk is a strong competitor for businesses seeking an alternative to Salesforce Live Agent.

Advantages: Audio and video chat, helpdesk ticketing system, integration options.

Use Cases: ClickDesk is suitable for businesses that require audio and video chat features and integration options in their live chat software.

In conclusion, while Salesforce Live Agent has been a popular choice for businesses seeking live chat software, there are several alternatives and competitors that offer comparable or even enhanced features and functionalities in 2024. Whether you prioritize customization, integration options, or advanced features such as AI-powered chatbots, these ten alternatives provide diverse options to meet your customer service needs. Consider factors such as your business size, customer preferences, and specific requirements when choosing the best alternative to Salesforce Live Agent for your customer support.