Samanage is a popular IT service management (ITSM) software that helps organizations streamline their IT operations and provide efficient support to their users. However, if you're looking for alternatives or competitors to Samanage, there are several options available in 2024. In this article, we will explore the 10 best Samanage alternatives and competitors that offer unique features and functionalities to enhance your IT service management experience.

1. ServiceNow

ServiceNow is a leading ITSM software that offers a comprehensive suite of tools for managing IT services, workflows, and assets. It provides a centralized platform for IT operations, service desk management, and incident management. ServiceNow also offers features like change management, problem management, and service catalog management. With its advanced automation capabilities, ServiceNow enables organizations to improve efficiency and deliver better IT services.

2. JIRA Service Management

JIRA Service Management, formerly known as JIRA Service Desk, is a powerful ITSM solution offered by Atlassian. It allows organizations to set up a service desk to handle and resolve IT incidents, problems, and requests. JIRA Service Management offers features like customizable workflows, SLA management, and self-service portals. It integrates seamlessly with other Atlassian products, making it an ideal choice for organizations already using the Atlassian ecosystem.

Reading more:

3. Freshservice

Freshservice is a cloud-based ITSM solution that focuses on simplicity and ease of use. It offers features like incident management, problem management, change management, and asset management. Freshservice also provides a user-friendly self-service portal for end-users to log and track their IT issues. With its intuitive interface and affordable pricing plans, Freshservice is suitable for small and medium-sized businesses looking for a straightforward ITSM solution.

4. Zendesk

Zendesk is a popular customer service and support platform that also offers ITSM capabilities. It provides a unified platform for managing IT tickets, resolving incidents, and tracking asset information. Zendesk offers features like ticket routing, knowledge base management, and performance analytics. With its strong focus on customer satisfaction, Zendesk is a great choice for organizations looking to improve their IT service delivery.

5. SysAid

SysAid is an all-in-one IT service management and help desk solution that offers a wide range of features. It includes incident management, problem management, change management, and asset management functionalities. SysAid also offers modules for inventory management, remote control, and mobile device management. With its comprehensive feature set, SysAid is suitable for organizations with complex IT service management needs.

6. BMC Helix ITSM

BMC Helix ITSM is a powerful IT service management platform that offers a broad range of capabilities. It provides features like incident management, problem management, change management, and asset management. BMC Helix ITSM also offers advanced features like AI-powered chatbots, predictive analytics, and automation workflows. With its enterprise-grade capabilities, BMC Helix ITSM is a top choice for large organizations with complex IT environments.

Reading more:

7. ManageEngine ServiceDesk Plus

ManageEngine ServiceDesk Plus is a popular ITSM software that offers a comprehensive set of tools for managing IT services and assets. It provides features like incident management, problem management, change management, and asset management. ManageEngine ServiceDesk Plus also offers built-in ITIL processes and a self-service portal for end-users. With its affordable pricing plans, ManageEngine ServiceDesk Plus is a cost-effective solution for organizations of all sizes.

8. Ivanti Service Manager

Ivanti Service Manager is an IT service management solution that combines ITSM and IT asset management capabilities. It offers features like incident management, problem management, change management, and asset lifecycle management. Ivanti Service Manager also provides a user-friendly self-service portal and integration with other IT systems. With its focus on IT asset management, Ivanti Service Manager is ideal for organizations looking to optimize their IT asset utilization.

9. Cherwell ITSM

Cherwell ITSM is a comprehensive IT service management platform that offers features like incident management, problem management, change management, and asset management. It also includes features like knowledge base management, self-service portals, and reporting and analytics. Cherwell ITSM's flexibility and customization options make it suitable for organizations with unique IT service management requirements.

10. SolarWinds Service Desk

SolarWinds Service Desk is a cloud-based IT service management solution that provides features like incident management, problem management, change management, and asset management. It also offers features like self-service portals, knowledge base management, and performance analytics. SolarWinds Service Desk's user-friendly interface and affordable pricing plans make it an attractive choice for organizations looking for a straightforward ITSM solution.

Reading more:

In conclusion, while Samanage is a popular choice for IT service management, there are several alternatives and competitors available in 2024. Whether you're looking for enterprise-grade capabilities, simplicity and ease of use, or affordability, these alternatives offer a range of options to suit your IT service management needs. From ServiceNow and JIRA Service Management to Freshservice and Zendesk, there is an ITSM solution that caters to every aspect of managing your IT services efficiently.