ServiceNow is a popular IT service management (ITSM) platform that helps businesses streamline their IT operations and improve service delivery. With features such as incident management, change management, and asset management, ServiceNow has become a go-to solution for many organizations. However, some users may be looking for alternatives or competitors that offer similar functionalities or better suit their specific needs. In this article, we will explore the 10 best alternatives and competitors to ServiceNow available in 2024.

1. JIRA Service Management

JIRA Service Management is a comprehensive ITSM solution that offers features such as incident management, problem management, and change management. It also integrates seamlessly with other Atlassian products, making it a powerful tool for teams using JIRA for project management. With its robust features and extensive customization options, JIRA Service Management is a strong competitor to ServiceNow.

2. Freshservice

Freshservice is a cloud-based ITSM platform that offers features such as incident management, problem management, and asset management. It also provides integrations with popular third-party tools like Slack and Microsoft Teams. Freshservice's user-friendly interface and affordable pricing make it a compelling alternative to ServiceNow, especially for small and medium-sized businesses.

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3. Zendesk

Zendesk is a customer service software that also offers ITSM functionalities. Its ITSM solution includes features such as incident management, problem management, and change management. With its robust ticketing system and automation capabilities, Zendesk is a noteworthy alternative to ServiceNow, particularly for organizations that prioritize customer support alongside IT service management.

4. BMC Helix ITSM

BMC Helix ITSM is an enterprise-grade ITSM solution that provides features such as incident management, problem management, and change management. It also offers a wide range of integrations and advanced reporting capabilities. BMC Helix ITSM's scalability and comprehensive feature set make it a strong competitor to ServiceNow, particularly for large organizations with complex IT environments.

5. Cherwell IT Service Management

Cherwell IT Service Management is a powerful ITSM tool that offers features such as incident management, problem management, and asset management. It also provides robust customization options and integrations with popular third-party tools. Cherwell's flexibility and ease of use make it a compelling alternative to ServiceNow, especially for organizations seeking a user-friendly ITSM solution.

6. SysAid

SysAid is an IT service management and help desk solution that offers features such as incident management, problem management, and change management. It also provides asset management capabilities and integrations with various tools like Microsoft Office and Slack. SysAid's focus on simplicity and affordability makes it a noteworthy competitor to ServiceNow, particularly for small businesses or teams with limited IT resources.

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7. SolarWinds Service Desk

SolarWinds Service Desk is a cloud-based ITSM platform that offers features such as incident management, problem management, and change management. It also provides asset management functionality and integrates with popular tools like Microsoft Teams and JIRA. SolarWinds Service Desk's intuitive interface and comprehensive feature set make it a strong alternative to ServiceNow, especially for organizations seeking a user-friendly ITSM solution.

8. Samanage

Samanage, now part of SolarWinds, is an ITSM and service desk solution that offers features such as incident management, problem management, and change management. It also provides asset management capabilities and integrates with other SolarWinds products. Samanage's focus on simplicity and its integration with the larger SolarWinds ecosystem make it a compelling competitor to ServiceNow.

9. Axios Systems assyst

Axios Systems assyst is an ITSM and IT service automation solution that offers features such as incident management, problem management, and change management. It also provides a self-service portal and integrations with various tools like Microsoft Azure and JIRA. Axios Systems assyst's comprehensive feature set and focus on IT service automation make it a noteworthy alternative to ServiceNow, particularly for organizations that prioritize automation and efficiency.

10. Ivanti Service Manager

Ivanti Service Manager is an ITSM platform that provides features such as incident management, problem management, and change management. It also offers asset management capabilities and integrates with other Ivanti products. Ivanti Service Manager's focus on integration and its robust feature set make it a strong competitor to ServiceNow, especially for organizations seeking a holistic ITSM solution.

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In conclusion, while ServiceNow is a powerful ITSM platform, there are several alternatives and competitors available in 2024 that cater to different needs and budgets. The 10 options mentioned in this article provide a range of choices, from comprehensive enterprise-grade solutions to user-friendly and affordable options. When selecting the best alternative, consider factors such as the specific functionalities required, customization options, integration capabilities, and scalability to find the solution that best fits your organization's IT service management needs.