Userlike is a popular live chat software that enables businesses to communicate with their website visitors in real-time. It offers features such as chatbot integration, analytics, and CRM integrations. While Userlike is a reliable choice, there are several alternatives and competitors in the live chat software market that offer unique features and cater to different user needs. In this article, we will explore the 10 best Userlike alternatives and competitors in 2024, highlighting their key features, advantages, and why they might be a better choice for users.

1. LiveChat

LiveChat is one of the leading live chat software solutions available. It provides businesses with a range of features, including chat customization, file sharing, ticketing system integration, and chatbot capabilities. LiveChat also offers a user-friendly interface and provides detailed analytics and reporting tools to track customer interactions. With its comprehensive feature set and intuitive interface, LiveChat is an excellent alternative to Userlike.

Advantages:

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  • Extensive customization options.
  • Chatbot capabilities.
  • User-friendly interface.
  • Advanced analytics and reporting tools.

2. Intercom

Intercom is a customer messaging platform that helps businesses engage with their customers through targeted messages and personalized support. It offers features such as live chat, email marketing automation, and customer data management. Intercom also provides businesses with the ability to send behavior-triggered messages and integrate with other popular CRM and support tools. With its focus on customer engagement and personalized messaging, Intercom is a powerful alternative to Userlike.

Advantages:

  • Customer messaging platform.
  • Personalized support and targeted messaging.
  • Integration with popular CRM and support tools.
  • Behavior-triggered message capabilities.

3. Zendesk Chat

Zendesk Chat, formerly known as Zopim, is a live chat software designed to help businesses provide real-time support to their customers. It offers features such as chat customization, chatbot integration, and team collaboration tools. Zendesk Chat also provides businesses with the ability to track visitor behavior and gather customer feedback. With its robust support features and customer engagement tools, Zendesk Chat is a strong competitor to Userlike.

Advantages:

  • Real-time support features.
  • Chat customization and chatbot integration.
  • Team collaboration tools.
  • Visitor behavior tracking and customer feedback.

4. Freshchat

Freshchat is a modern live chat software solution that focuses on helping businesses deliver personalized customer experiences. It offers features such as chatbot automation, in-app messaging, and chat routing capabilities. Freshchat also provides businesses with the ability to integrate with popular CRM and helpdesk tools. With its emphasis on personalization and seamless integrations, Freshchat is a compelling alternative to Userlike.

Advantages:

  • Personalized customer experiences.
  • Chatbot automation and in-app messaging.
  • Chat routing capabilities.
  • Integration with popular CRM and helpdesk tools.

5. Drift

Drift is a conversational marketing platform that enables businesses to have real-time conversations with their website visitors. It offers features such as chatbots, lead generation, email marketing automation, and sales playbooks. Drift also provides businesses with the ability to personalize messages based on visitor behavior and engage with leads through targeted campaigns. With its focus on conversational marketing and lead generation, Drift is a powerful competitor to Userlike.

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Advantages:

  • Conversational marketing platform.
  • Chatbots and lead generation.
  • Email marketing automation and sales playbooks.
  • Personalized messaging and targeted campaigns.

6. Kayako

Kayako is a customer support platform that offers live chat functionality alongside other customer service features. It provides businesses with features such as chat automation, ticketing system integration, and knowledge base management. Kayako also offers reporting and analytics tools to track customer interactions and measure team performance. With its comprehensive customer support features, Kayako is a solid alternative to Userlike.

Advantages:

  • Customer support platform with live chat functionality.
  • Chat automation and ticketing system integration.
  • Knowledge base management.
  • Reporting and analytics tools.

7. Olark

Olark is a straightforward live chat software that focuses on simplicity and ease of use. It offers features such as chat customization, chatbot integration, and visitor monitoring. Olark also provides businesses with the ability to integrate with popular CRM and helpdesk tools. With its emphasis on simplicity and seamless integrations, Olark is a user-friendly alternative to Userlike.

Advantages:

  • Simple and user-friendly interface.
  • Chat customization and chatbot integration.
  • Visitor monitoring.
  • Integration with popular CRM and helpdesk tools.

8. HelpCrunch

HelpCrunch is an all-in-one customer communication platform that combines live chat, email marketing automation, and knowledge base management. It offers features such as chat customization, chatbot automation, and customer segmentation. HelpCrunch also provides businesses with the ability to send targeted email campaigns and track customer interactions. With its comprehensive communication features and customer segmentation capabilities, HelpCrunch is a robust competitor to Userlike.

Advantages:

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  • All-in-one customer communication platform.
  • Chat customization and chatbot automation.
  • Customer segmentation.
  • Targeted email campaigns and customer interaction tracking.

9. Tawk.to

Tawk.to is a free live chat software that provides businesses with basic chat functionality and additional features for a minimal cost. It offers features such as chat customization, agent collaboration, and real-time visitor monitoring. Tawk.to also provides businesses with the ability to integrate with other popular tools and platforms. With its cost-effective pricing and essential live chat features, Tawk.to is a budget-friendly alternative to Userlike.

Advantages:

  • Free live chat software with affordable pricing for additional features.
  • Chat customization and agent collaboration.
  • Real-time visitor monitoring.
  • Integration with other popular tools and platforms.

10. Chaport

Chaport is a live chat software that focuses on simplicity and affordability. It offers features such as chat customization, chatbot automation, and team collaboration tools. Chaport also provides businesses with the ability to integrate with popular CRM and helpdesk tools. With its easy-to-use interface and cost-effective pricing, Chaport is a straightforward alternative to Userlike.

Advantages:

  • Simple and affordable live chat software.
  • Chat customization and chatbot automation.
  • Team collaboration tools.
  • Integration with popular CRM and helpdesk tools.

In conclusion, while Userlike is a reliable live chat software, there are several alternatives and competitors in the market that offer unique features and cater to different user needs. Whether users prioritize customization options, conversational marketing, or cost-effectiveness, these alternatives provide diverse options to enhance customer communication. By exploring these alternatives, businesses can find the right live chat software that aligns with their preferences and helps them engage with their website visitors effectively and efficiently.