As businesses increasingly rely on communication tools to connect with customers, clients, and colleagues, messaging apps specifically designed for business purposes have gained prominence. Viber for Business is a popular choice due to its robust features, including secure messaging, video conferencing, and file sharing. However, several alternative apps offer similar functionalities while catering to different needs and preferences. In this article, we will explore the ten best Viber for Business alternatives and competitors in 2024.

1. Slack

Slack is one of the most widely used business communication platforms, offering comprehensive messaging, file sharing, and collaboration features. It allows teams to create multiple channels for different projects or departments, facilitating organized and efficient communication. Slack also integrates with numerous third-party apps and services, making it highly customizable and adaptable to different workflows. With its user-friendly interface and powerful search capabilities, Slack remains a top choice for businesses of all sizes.

Pros:

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  • Organized communication through channels
  • Extensive integration options
  • Powerful search functionality

Cons:

  • Steeper learning curve for some users
  • Pricing plans can be expensive for larger teams

2. Microsoft Teams

Microsoft Teams is a collaboration platform that combines chat, video meetings, and file storage into one unified app. It seamlessly integrates with other Microsoft products, such as Office 365, allowing for smooth document sharing and editing. With its emphasis on teamwork and project management, Microsoft Teams is an ideal choice for businesses already utilizing Microsoft's suite of productivity tools.

Pros:

  • Deep integration with Office 365
  • Robust video conferencing capabilities
  • Easy document collaboration and sharing

Cons:

  • Limited integrations with non-Microsoft apps
  • Can be resource-intensive for older devices

3. Zoom

Zoom has become synonymous with video conferencing, offering reliable and feature-rich communication tools for businesses. With its high-quality video and audio capabilities, screen sharing, and recording options, Zoom is an excellent choice for virtual meetings, webinars, and conferences. It supports large participant numbers and offers interactive features like breakout rooms and virtual backgrounds.

Pros:

  • High-quality video and audio
  • Screen sharing and recording functionality
  • Interactive features for larger meetings

Cons:

  • Limited chat and collaboration features compared to dedicated messaging apps
  • Security concerns in the past (though many have been addressed)

4. Telegram

Telegram, known for its focus on privacy and security, offers a robust suite of features suitable for business communication. Its end-to-end encryption ensures secure messaging, while features like channels, voice chats, and file sharing facilitate smooth collaboration. Telegram also allows businesses to create chatbots, making it an attractive option for those looking to automate certain tasks and workflows.

Pros:

  • Strong emphasis on privacy and security
  • Feature-rich platform for messaging and collaboration
  • Ability to create chatbots for automation

Cons:

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  • Less popular among businesses compared to other options
  • Limited integrations with third-party apps

5. Google Meet

Google Meet, part of the Google Workspace suite, provides businesses with reliable video conferencing capabilities. With its straightforward interface and seamless integration with other Google tools, such as Google Calendar and Gmail, it's a convenient choice for organizations already leveraging Google's productivity ecosystem. Google Meet supports large meetings, screen sharing, and live captioning.

Pros:

  • Seamless integration with Google Workspace (formerly G Suite)
  • Reliable video conferencing capabilities
  • Live captioning for accessibility

Cons:

  • Fewer collaboration features compared to dedicated messaging apps
  • Limited customizability and branding options

6. Cisco Webex

Cisco Webex is a comprehensive video conferencing and collaboration platform suitable for businesses of all sizes. It offers features like high-definition video and audio, screen sharing, and whiteboarding, enhancing virtual collaboration. Webex also provides end-to-end encryption for secure communication, making it a viable option for organizations with stringent security requirements.

Pros:

  • High-quality video and audio capabilities
  • Robust collaboration features, including whiteboarding
  • End-to-end encryption for secure communication

Cons:

  • Some users may find the interface overwhelming
  • Limited free plan compared to other options

7. Discord

Initially popular among gamers, Discord has expanded its user base to include businesses and communities. With its voice, video, and text chat capabilities, Discord offers reliable communication options for teams. It supports creating dedicated servers and channels, allowing for organized discussions and file sharing. Discord's customizable features and bot integration make it an attractive choice for businesses looking for a more casual and community-oriented communication platform.

Pros:

  • Reliable voice, video, and text chat capabilities
  • Dedicated servers and channels for organized communication
  • Customizable features and bot integration

Cons:

  • Interface may be less intuitive for some users
  • Fewer business-oriented features compared to dedicated platforms

8. Workplace by Facebook

Workplace by Facebook leverages the familiarity of the Facebook interface to provide businesses with a comprehensive communication and collaboration platform. It offers features such as group chats, video calls, and file sharing, enabling efficient teamwork. Workplace integrates seamlessly with Facebook's other tools, making it a suitable choice for organizations already utilizing Facebook for marketing and networking purposes.

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Pros:

  • Familiar Facebook interface for easy adoption
  • Comprehensive communication and collaboration features
  • Integration with other Facebook tools

Cons:

  • Privacy concerns may deter some businesses
  • Limited integration options with non-Facebook apps

9. Mattermost

Mattermost is an open-source, self-hosted communication platform that provides businesses with full control over their messaging infrastructure. It offers features similar to popular messaging apps, including channels, direct messaging, and file sharing. Mattermost's open-source nature allows for customization and integration with existing tools, making it an appealing choice for organizations with specific requirements or security concerns.

Pros:

  • Self-hosted solution for increased control
  • Extensive customization and integration options
  • Suitable for organizations with specific requirements

Cons:

  • Requires technical expertise for setup and maintenance
  • Limited customer support compared to commercial platforms

10. Rocket.Chat

Rocket.Chat is another open-source messaging platform that can be self-hosted or cloud-based. It provides businesses with features like channels, private groups, video conferencing, and file sharing. With its extensive customization options and integrations, Rocket.Chat allows organizations to tailor the platform to their specific needs while ensuring data privacy and security.

Pros:

  • Self-hosted or cloud-based options
  • Extensive customization and integration capabilities
  • Strong emphasis on data privacy and security

Cons:

  • Requires technical expertise for self-hosted deployment
  • User interface may not be as polished as some commercial platforms

In conclusion, while Viber for Business offers a range of communication features, these ten alternatives provide businesses with diverse options to meet their specific requirements. Whether you prioritize collaboration, security, integration, or customization, Slack, Microsoft Teams, Zoom, Telegram, Google Meet, Cisco Webex, Discord, Workplace by Facebook, Mattermost, and Rocket.Chat offer robust solutions for efficient and effective business communication in 2024.