Zendesk Guide is a popular knowledge management platform that helps businesses create and manage customer support content. It allows customers to find answers to their questions quickly and efficiently, reducing the need for human support agents. However, with new players entering the market and technology advancing rapidly, there are now several alternatives and competitors to Zendesk Guide available in 2024. In this article, we will explore the 10 best alternatives and competitors to Zendesk Guide.

1. Freshdesk

Freshdesk is a comprehensive customer support platform that includes a robust knowledge management system. It allows businesses to create and manage knowledge base articles, FAQ pages, and community forums. It offers a range of features, such as multi-language support and customizable branding, to help businesses provide a seamless customer experience.

2. Help Scout

Help Scout is a customer service software that includes a knowledge base feature. It allows businesses to create and organize articles, as well as share them with customers through an intuitive interface. It also includes analytics to help businesses track the effectiveness of their knowledge base content.

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3. HubSpot Service Hub

HubSpot Service Hub is a customer service software that includes a knowledge base feature. It allows businesses to create and manage knowledge base articles, as well as track customer interactions and feedback. It also includes automation tools to help businesses streamline their customer service processes.

4. ProProfs Knowledge Base

ProProfs Knowledge Base is a cloud-based knowledge management software that allows businesses to create and manage knowledge base articles, FAQs, and documentation. It offers a range of features, such as custom branding and multi-language support, to help businesses provide a seamless customer experience.

5. Document360

Document360 is a knowledge management software that allows businesses to create, manage, and publish knowledge base articles, as well as track customer feedback and analytics. It offers a range of customization options, such as custom domains and branding, to help businesses create a seamless customer experience.

6. Helpjuice

Helpjuice is a knowledge management software that allows businesses to create, manage, and publish knowledge base articles, FAQs, and documentation. It includes features such as multilingual support and advanced analytics to help businesses improve their customer service processes.

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7. Guru

Guru is a knowledge management software that allows businesses to create and organize knowledge base articles, as well as share them with customers and team members. It includes features such as AI-powered recommendations and analytics to help businesses improve their customer service processes.

8. Confluence

Confluence is a collaboration software that includes a knowledge management feature. It allows businesses to create and organize knowledge base articles, as well as share them with team members. It also includes features such as real-time commenting and version history to help teams collaborate more efficiently.

9. KnowledgeOwl

KnowledgeOwl is a knowledge management software that allows businesses to create and manage knowledge base articles, FAQs, and documentation. It includes features such as custom branding and advanced analytics to help businesses provide a seamless customer experience.

10. Bitrix24

Bitrix24 is a comprehensive business management software that includes a knowledge management feature. It allows businesses to create and manage knowledge base articles, as well as track customer feedback and support requests. It also includes features such as project management and CRM to help businesses streamline their operations.

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In conclusion, while Zendesk Guide has been a popular choice for businesses looking to create and manage knowledge base content, there are now several alternatives and competitors available in 2024. The 10 options mentioned in this article offer a range of features, from customizable branding to AI-powered recommendations and advanced analytics. When selecting the best alternative to Zendesk Guide, businesses should consider factors such as their specific customer service needs and budget. By choosing the right knowledge management platform, businesses can provide a seamless customer experience and improve their overall operations.