Zopim is a popular live chat software used by many businesses to provide customer support and engage with website visitors. However, with the emergence of new technologies and evolving customer needs, there are several Zopim alternatives and competitors in 2024 that offer unique features and advantages. In this article, we will explore the top 10 Zopim alternatives and competitors in 2024.

1. Intercom

Intercom is a customer messaging platform that enables businesses to communicate with customers in real-time across various channels such as email, chat, and social media. With Intercom, businesses can create personalized conversations with customers and automate responses using a chatbot. The platform also provides analytics and reporting features to help businesses track their performance. Intercom is known for its user-friendly interface and powerful messaging capabilities, making it a popular choice among businesses.

2. LiveChat

LiveChat is a live chat software designed specifically for customer service and support. With LiveChat, businesses can provide instant support to customers via chat, email, or phone. The platform offers customizable chat widgets, chat transcripts, and integration with other tools such as CRM and helpdesk software. LiveChat is known for its simplicity and reliability, making it a go-to solution for many businesses.

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3. Zendesk Chat

Zendesk Chat is a live chat software offered by Zendesk, a popular customer service platform. With Zendesk Chat, businesses can engage with customers in real-time and provide support via chat, email, or social media. The platform offers customization options, automatic triggers, and a chatbot builder. It also integrates with other Zendesk products such as Support and Guide. Zendesk Chat is known for its comprehensive features and scalability, making it suitable for businesses of all sizes.

4. Drift

Drift is a conversational marketing platform that enables businesses to connect with customers in real-time. With Drift, businesses can create personalized conversations and automate responses using a chatbot. The platform also offers lead generation tools, analytics, and integrations with other marketing tools such as HubSpot and Marketo. Drift is known for its powerful marketing capabilities and easy-to-use interface, making it a popular choice among marketers.

5. Olark

Olark is a live chat software that allows businesses to engage with website visitors and provide instant support. With Olark, businesses can customize their chat widgets, track visitor behavior, and integrate with other tools such as CRM and helpdesk software. The platform also offers automation features such as chatbots and canned responses. Olark is known for its simplicity and affordability, making it a good choice for small businesses.

6. Tawk.to

Tawk.to is a free live chat software that offers unlimited chats and agents. With Tawk.to, businesses can customize their chat widgets, track visitor behavior, and integrate with other tools such as CRM and helpdesk software. The platform also offers automation features such as chatbots and canned responses. Tawk.to is known for its affordability and ease of use, making it a good choice for small businesses and startups.

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7. Freshchat

Freshchat is a modern messaging software designed for customer engagement and support. With Freshchat, businesses can communicate with customers across various channels such as chat, email, and social media. The platform offers customization options, automation tools, and integration with other Freshworks products such as Freshdesk and Freshsales. Freshchat is known for its scalability and comprehensive features, making it suitable for businesses of all sizes.

8. Smartsupp

Smartsupp is a live chat software that allows businesses to engage with website visitors in real-time. With Smartsupp, businesses can customize their chat widgets, track visitor behavior, and integrate with other tools such as CRM and helpdesk software. The platform also offers automation features such as chatbots and canned responses. Smartsupp is known for its affordable pricing and simplicity, making it a good choice for small businesses.

9. HappyFox Chat

HappyFox Chat is a live chat software designed for customer support and engagement. With HappyFox Chat, businesses can communicate with customers in real-time and provide support via chat, email, or social media. The platform offers customization options, automatic triggers, and integration with other HappyFox products such as Help Desk and Workflows. HappyFox Chat is known for its comprehensive features and ease of use, making it suitable for businesses of all sizes.

10. Pure Chat

Pure Chat is a live chat software that enables businesses to engage with website visitors and provide instant support. With Pure Chat, businesses can customize their chat widgets, track visitor behavior, and integrate with other tools such as CRM and helpdesk software. The platform also offers automation features such as chatbots and canned responses. Pure Chat is known for its affordability and simplicity, making it a popular choice among small businesses.

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In conclusion, while Zopim remains a popular choice for live chat software, these Zopim alternatives and competitors in 2024 offer unique features and advantages that cater to different business needs. Whether businesses choose to leverage the powerful messaging capabilities of Intercom, the simplicity and affordability of Tawk.to, or the comprehensive features of Zendesk Chat, these alternatives provide businesses with a diverse range of options to engage with customers and provide excellent support.