Freshservice is a cloud‑based ITSM platform offering ticketing, asset management, and automation. Below are 20 free‑plan or open‑source alternatives that let teams manage incidents, requests, and assets without paying for a license.
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Free, ad‑supported help‑desk with ticketing, knowledge base, and network monitoring for unlimited agents.
Open‑source ticketing system with customizable fields, auto‑responses, and multi‑department support.
Modern, web‑based open‑source help‑desk with chat, email integration, and SLA management.
Free tier (up to 10 agents) offering ticketing, knowledge base, and basic automation.
Free plan for up to 3 agents with incident, request, and change management workflows.
Free edition for up to 5 technicians, provides ticketing, asset management, and basic automation.
Open‑source ticketing system with customizable workflows, email integration, and reporting.
Free open‑source asset management with built‑in ticketing for hardware/software requests.
Free plan includes ticketing, live chat, and basic reporting for unlimited users.
Free tier for up to 3 agents, offering ticketing, email integration, and simple automation.
Free community edition with ticketing, email integration, and a customizable help‑center.
Open‑source service‑management suite with ticketing, SLA, and reporting capabilities.
Free open‑source CRM/ITSM combo offering ticketing, knowledge base, and asset tracking.
Open‑source bug/issue tracker adaptable for ITSM ticketing with custom fields and workflows.
Free, open‑source issue tracking system that can be configured for service‑desk workflows.
Community edition provides ticketing, SLA, and knowledge base with unlimited agents.