Gorgias is a help‑desk platform built for e‑commerce support teams. Below is a curated list of 20 alternative call‑center / customer‑service solutions that offer ticketing, omnichannel routing, AI assistance, and robust reporting.
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Industry‑leading ticketing system with omnichannel inbox, AI‑powered Answer Bot, and deep integrations for call‑center workflows.
Cloud‑based help‑desk with built‑in phone, chat, and AI‑driven Freddy bot, plus automation for ticket routing.
Scalable support suite with multichannel ticketing, AI‑assistant Zia, and native telephony integration.
Shared inbox focused on email & live chat, with phone integration via third‑party add‑ons and robust reporting.
All‑in‑one help‑desk with built‑in call center, live chat, and AI‑driven ticket classification.
Unified inbox for email, chat, phone, and social, featuring collaborative ticket handling and real‑time customer view.
Conversational platform combining live chat, bots, and a built‑in messaging inbox; integrates with VoIP providers for calls.
Shared inbox that merges email, SMS, chat, and phone into a single view, with automation rules for routing.
Enterprise‑grade service platform with omnichannel routing, AI Einstein bots, and deep CRM integration.
Customer service hub with ticketing, live chat, knowledge base, and optional phone integration via partners.
IT service management tool that also offers a help‑desk with phone, chat, and AI‑driven ticket routing.
Customer‑centric platform that treats each shopper as a single timeline across phone, chat, email, and social.
Cloud contact‑center solution with AI‑powered routing, workforce management, and seamless CRM integrations.
Comprehensive cloud call‑center suite offering predictive dialing, AI routing, and omnichannel support.
VoIP phone system built for support teams, with easy integration to ticketing tools and real‑time analytics.
Scalable contact‑center platform with AI routing, workforce optimization, and omnichannel engagement.
Unified cloud CX platform offering voice, chat, email, and social channels with AI‑driven insights.
Integrated voice, chat, and email solution with analytics, AI routing, and global telephony.
All‑in‑one communication suite with call‑center features, omnichannel ticketing, and AI‑enhanced reporting.
Cloud‑based contact‑center platform offering voice, chat, email, and AI routing with robust workforce management.