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Top 20 Alternatives to Kaseya BMS in IT Change Management Software

Kaseya BMS combines professional services automation with IT change management. Below are 20 robust alternatives that specialize in change request handling, approval workflows, impact analysis, and integration with ITSM/ITSM tools.

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ServiceNow IT Service Management

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Enterprise‑grade platform offering comprehensive change management, automated approval chains, risk assessment, and deep integration with incident and problem modules.

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Jira Service Management

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Agile‑focused service desk with configurable change request types, CI/CD integration, and real‑time reporting for DevOps teams.

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Freshservice

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Cloud‑based ITSM suite featuring a visual change calendar, automated risk scoring, and seamless integration with Freshrelease and monitoring tools.

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BMC Helix ITSM

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AI‑driven service management with robust change lifecycle automation, predictive impact analysis, and multi‑cloud orchestration.

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Ivanti Service Manager

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Highly customizable ITSM suite offering change planning, automated approvals, and built‑in compliance reporting for regulated industries.

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ManageEngine ServiceDesk Plus

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ITIL‑aligned help desk with a dedicated Change Management module, impact analysis, and integration with asset management.

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SolarWinds Service Desk

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SaaS service desk that includes change request tracking, automated workflows, and a visual change calendar tied to CMDB.

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Cherwell Service Management

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Low‑code platform enabling rapid creation of change management processes, drag‑and‑drop workflow design, and extensive third‑party integrations.

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Topdesk

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User‑centric service management with a clear change request portal, automated risk evaluation, and strong self‑service capabilities.

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Spiceworks Help Desk

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Free, community‑driven help desk offering basic change request logging, approval routing, and integration with Spiceworks inventory.

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HaloITSM

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Modern ITSM solution with a visual change calendar, automated rollback plans, and built‑in SLA tracking.

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Remedyforce (Salesforce)

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Salesforce‑native ITSM with change management, leveraging the CRM’s workflow engine and reporting dashboards.

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Zendesk Support

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Customer support platform extended for internal IT with change ticket types, approval automations, and integration via Zendesk Apps.

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ConnectWise Manage

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PSA tool that includes change management, ticketing, and project tracking, ideal for MSPs handling multiple client environments.

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Autotask PSA

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Comprehensive professional services automation with change request handling, automated approvals, and tight coupling to ticketing and billing.

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Atera

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All‑in‑one remote monitoring and PSA platform offering simple change request forms, approval workflows, and documentation storage.

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SysAid

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ITSM suite featuring a change management module with risk scoring, automated notifications, and integration with monitoring tools.

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EasyVista

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Enterprise service management platform with AI‑enhanced change impact analysis, automated approval routing, and multi‑channel delivery.

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Samanage (now SolarWinds Service Desk)

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User‑friendly service desk with a dedicated change request workflow, calendar view, and integration with asset management.

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ITSM360

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Cloud‑native ITSM solution offering change request creation, automated risk assessment, and real‑time dashboards for governance.