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Top 20 Alternatives to ServiceNow ITOM – Change Management in IT Change Management Software

ServiceNow ITOM – Change Management provides end‑to‑end automation for planning, approving, and tracking IT changes. Below are 20 comparable platforms that deliver robust change‑management capabilities for IT operations.

ID: 12151
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BMC Helix ITSM

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AI‑driven ITSM suite with integrated change, incident, and problem management, supporting automated risk assessment and compliance.

2
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Cherwell Service Management

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Low‑code ITSM platform offering flexible change workflows, impact analysis, and real‑time dashboards.

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Ivanti Service Manager

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Enterprise‑grade service management with change request automation, approval routing, and integration to CMDB.

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Freshservice

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Cloud‑based ITSM tool featuring intuitive change management, risk scoring, and seamless integration with Freshworks ecosystem.

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Jira Service Management

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Atlassian’s service desk with built‑in change management, CI/CD integration, and powerful automation rules.

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ManageEngine ServiceDesk Plus

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ITIL‑aligned help desk with change management module, impact analysis, and automated rollback capabilities.

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SolarWinds Service Desk

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SaaS ITSM solution offering change management, asset tracking, and AI‑driven ticket routing.

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Micro Focus Service Management Automation X (SMAX)

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Modern, AI‑powered service management platform with robust change, release, and configuration management.

9
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SysAid

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All‑in‑one ITSM suite with change management, automated approvals, and built‑in knowledge base.

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Spiceworks Help Desk

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Free, community‑driven help desk offering basic change request tracking and integration with Spiceworks inventory.

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Axios Systems assyst

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Enterprise service management platform delivering end‑to‑end change management, risk analytics, and compliance reporting.

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TOPdesk

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Service management suite with intuitive change management, impact assessment, and self‑service portal.

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Samanage (now SolarWinds Service Desk)

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User‑friendly ITSM tool offering change request creation, automated approvals, and audit trails.

14
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Remedyforce

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Salesforce‑based ITSM with change management, workflow automation, and full ITIL alignment.

15
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Zendesk Support Suite

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Customer support platform extended with change management workflows, SLA tracking, and integration to CI/CD pipelines.

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ChangeGear by SunView Software

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Dedicated change management solution offering risk scoring, automated approvals, and detailed audit logs.

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Easy Projects Change Management

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Project‑centric change management module with Gantt‑based planning, stakeholder notifications, and rollback planning.

18
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IBM Control Desk

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Comprehensive IT service management suite with change, release, and configuration management integrated with IBM Cloud.

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ServiceNow ITOM (Reference)

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Original ServiceNow ITOM Change Management offering, included for comparison of feature sets and pricing.

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Cherwell Service Management (Cloud Edition)

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Fully managed SaaS version of Cherwell with auto‑scaling change management, AI‑driven impact analysis, and API‑first architecture.