Business, Startups & Finance

Top 20 Alternatives to Zendesk Chat in Live Chat Software

Zendesk Chat (formerly Zopim) offers real‑time website chat, visitor monitoring, and ticket integration. Below are 20 popular live‑chat platforms that can serve as alternatives, each with its own strengths in automation, omnichannel support, and pricing.

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Intercom

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Conversational platform with live chat, bots, and robust customer data management for SaaS and B2B.

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LiveChat

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Feature‑rich web chat with ticketing, analytics, and integrations for e‑commerce and support teams.

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Freshchat (Freshdesk Messaging)

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Modern messaging solution with AI bots, in‑app chat, and seamless Freshdesk ticketing integration.

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Drift

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Revenue‑focused chat with conversational marketing, lead routing, and AI‑powered playbooks.

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Tidio

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Combined live chat and chatbot platform, easy to embed, with multilingual support.

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Crisp

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All‑in‑one messaging suite offering live chat, inbox, knowledge base, and mobile SDKs.

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Olark

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Simple live chat with real‑time reporting, automation rules, and CRM integrations.

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Pure Chat

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Unlimited agents, real‑time visitor monitoring, and integrations with HubSpot, Slack, and more.

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HelpCrunch

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Live chat, email automation, and help desk in one platform, geared toward SaaS and e‑commerce.

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Zoho SalesIQ

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Live chat with visitor tracking, AI chatbots, and deep integration with Zoho CRM suite.

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HubSpot Live Chat

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Free chat widget integrated with HubSpot CRM, bots, and conversation routing.

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Kayako

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Unified inbox with live chat, email, and social messaging, plus collaborative ticketing.

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Userlike

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Live chat for B2B and e‑commerce with WhatsApp, Facebook Messenger, and AI bot support.

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ClickDesk

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Live chat, voice, and video support with ticketing and multilingual agents.

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Smartsupp

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Chat widget combined with video recordings of visitor sessions and chatbot automation.

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JivoChat

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Omnichannel chat covering web, mobile, social, and messenger apps with a free tier.

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Gorgias

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E‑commerce‑focused help desk with live chat, email, and social media integration.

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SnapEngage

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Enterprise‑grade live chat with advanced routing, compliance, and Salesforce integration.

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Tawk.to

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Free live chat platform with unlimited agents, customizable widget, and mobile apps.

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Sendinblue Chat

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Part of Sendinblue’s marketing suite; offers live chat, bot automation, and CRM contact sync.