Business, Startups & Finance

Top 20 Alternatives to Zendesk Sell in CRM for Small Business Software

Zendesk Sell is a sales‑automation and pipeline‑management tool designed for growing teams. Looking for other CRM solutions that cater to small‑business needs? Below are 20 alternatives you can evaluate.

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HubSpot CRM

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Free‑forever CRM with contact management, email tracking, pipeline visualization, and seamless integration with HubSpot’s marketing and service hubs.

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Zoho CRM

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Feature‑rich CRM offering lead scoring, workflow automation, AI‑driven sales assistant, and a low‑cost tier tailored for small businesses.

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Pipedrive

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Intuitive, visual pipeline‑centric CRM focused on activity‑based selling, with robust reporting and easy‑to‑use mobile apps.

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Freshsales (Freshworks CRM)

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All‑in‑one CRM with AI‑based lead scoring, built‑in phone, email, and activity tracking, plus a clean UI for small teams.

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Insightly

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CRM + project management platform that links contacts, deals, and post‑sale projects, ideal for service‑oriented small businesses.

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Agile CRM

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Unified sales, marketing, and service automation with contact scoring, web‑form capture, and a free tier for up to 10 users.

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Copper

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Google‑workspace‑native CRM that automatically logs emails and meetings, offering a frictionless experience for G‑Suite users.

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Streak CRM

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CRM built directly into Gmail, allowing users to manage pipelines without leaving their inbox—great for small sales teams.

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Close.io

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High‑velocity sales CRM focused on calling, emailing, and SMS from a single interface, with built‑in power‑dialer.

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Bitrix24

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Free‑tier CRM with unlimited users, offering lead management, workflow automation, and collaboration tools like chat and video calls.

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Nimble

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Social‑CRM that pulls data from social networks, email, and calendars to give a 360° view of contacts and relationships.

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Salesflare

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AI‑powered CRM that automatically captures contact information and logs interactions, reducing manual data entry for small teams.

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Capsule CRM

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Simple, clean CRM focused on contact and pipeline management, with integrations for popular tools like Mailchimp and Xero.

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Less Annoying CRM

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Straightforward, low‑cost CRM designed for small businesses that need basic contact, pipeline, and activity tracking.

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Apptivo

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Modular CRM suite offering sales, marketing, and service apps that can be mixed‑and‑matched to fit a small business’s exact needs.

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Vtiger CRM

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Open‑source and cloud CRM with sales automation, help‑desk, and marketing tools, providing flexibility for tech‑savvy small firms.

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Microsoft Dynamics 365 Sales (Essentials)

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Scaled‑down version of Dynamics 365 tailored for small businesses, offering AI insights, pipeline management, and Office 365 integration.

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Salesforce Essentials

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Entry‑level Salesforce plan built for small teams, delivering core CRM features, email integration, and mobile access.

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Monday.com CRM

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Customizable work OS that includes a CRM module for visual pipeline tracking, automation, and collaboration across sales teams.

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Keap (Infusionsoft)

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CRM combined with marketing automation and e‑commerce tools, ideal for small businesses that need sales and payment workflows.