A curated list of leading Software as a Service (SaaS) companies that actively hire for remote Customer Success roles. These organizations are known for their distributed workforce, strong remote culture, and opportunities for career growth in customer retention, onboarding, and account management within the tech sector.
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As the world's first fully remote, all-async company, GitLab offers extensive Customer Success opportunities with a deep commitment to remote work tools and culture. Employees benefit from competitive compensation, equity packages, and the flexibility to work from anywhere without relocation.
The parent company of WordPress.com, Automattic is a pioneer in remote work with no physical headquarters. Their Customer Success roles focus on supporting website creators and developers globally, emphasizing autonomy, trust, and a distributed team structure across all time zones.
Shopify operates with a 'remote-first' policy, allowing employees in many regions to work from home or designated coworking spaces. The Customer Success teams focus on empowering merchants to build and scale their businesses, offering robust support systems and professional development resources.
Zapier is an all-remote company that values asynchronous communication and deep work. Their Customer Success teams help users automate workflows without coding, providing a supportive environment where employees can collaborate effectively from diverse locations around the world.
A trailblazer in remote work culture, Basecamp emphasizes a four-day workweek and clear communication tools. Customer Success roles here focus on helping teams stay organized and productive, offering a balanced lifestyle and a focus on sustainable work practices rather than burnout.
Known for its transparency and remote-first ethos, Buffer offers Customer Success positions that focus on helping social media managers and brands grow their audiences. The company provides extensive support for remote employees, including travel stipends and a strong emphasis on work-life balance.
Creator of Todoist and Twist, Doist is an all-remote company that prioritizes productivity and mental health. Customer Success roles involve supporting users of their productivity tools, with a culture that encourages flexible schedules and asynchronous collaboration across global teams.
The company behind Ubuntu Linux employs a fully distributed workforce of over 1,500 people across more than 70 countries. Customer Success and Technical Support roles allow experts to work from anywhere, focusing on maintaining and improving the world's most popular Linux distribution.
Toggl Track offers time tracking solutions to businesses worldwide with a fully remote team. Customer Success roles focus on helping clients understand their time data to improve efficiency, supported by a company culture that values independence, clarity, and respect for personal time.
Coda builds collaborative docs that unite text, data, and apps. With a remote-first approach, their Customer Success teams help organizations streamline workflows and adopt the platform effectively. The company offers a flexible work environment and opportunities for professional growth in a fast-paced tech setting.
Notion has shifted to a remote-first structure, allowing employees to work from anywhere. Customer Success roles focus on helping users and teams maximize the platform's potential for knowledge management and project tracking, supported by a strong internal culture of transparency and inclusion.
ClickUp is a productivity platform that operates with a remote-first policy. Their Customer Success teams are dedicated to helping teams adopt the platform to streamline workflows, offering a dynamic work environment with opportunities to influence product development through direct user feedback.
While having offices, Monday.com supports remote work for many roles, including Customer Success. The company focuses on work operating systems (Work OS) that help teams manage projects and processes, offering a collaborative environment where remote employees can thrive and innovate.
HubSpot offers remote Customer Success roles within its CRM and marketing software ecosystem. The company is known for its strong culture and benefits, providing remote employees with access to professional development courses, wellness stipends, and a supportive network of distributed colleagues.
Atlassian has implemented a 'Team Anywhere' policy, allowing employees to work remotely from any country where they have a legal entity. Customer Success roles help organizations adopt tools like Jira and Confluence, offering flexibility and a focus on collaborative, agile team environments.
Asana supports a distributed workforce with its remote-first approach. Customer Success teams assist organizations in improving work management practices, leveraging the platform to enhance team alignment and productivity, with a culture that emphasizes well-being and inclusion.
Intercom has embraced remote work, allowing Customer Success experts to support customers globally. The company focuses on conversational relationship platforms, offering a flexible work environment where employees can collaborate effectively across different regions and time zones.
Freshworks promotes a remote-friendly culture for its Customer Success teams, helping businesses manage customer relationships and support tickets. Employees benefit from flexible working arrangements, global collaboration opportunities, and a focus on innovation in the cloud software space.
Zendesk offers remote Customer Success roles within its customer service software platform. The company supports a distributed workforce, emphasizing empathy and problem-solving skills, with opportunities for career advancement and professional development in a global tech environment.
Salesforce has a hybrid remote policy that allows many Customer Success professionals to work remotely depending on their role and location. The company offers extensive training programs, a strong benefits package, and opportunities to work with cutting-edge CRM technology on a global scale.