Delighted is a popular customer feedback platform that helps businesses measure customer satisfaction and gather actionable insights. It offers various features such as Net Promoter Score (NPS) surveys, customer feedback analytics, and integrations with other tools. However, if you're looking for alternatives to Delighted or want to explore other options, here are the 10 best Delighted alternatives and competitors in 2024.

1. SurveyMonkey

SurveyMonkey is one of the leading survey platforms that also provides robust customer feedback capabilities. It allows businesses to create customizable surveys, including NPS surveys, and collect feedback from customers. With its powerful analytics tools, businesses can analyze and visualize customer feedback to gain valuable insights. SurveyMonkey also offers integration options with CRM software and other business tools.

2. Qualtrics

Qualtrics is a comprehensive customer experience management platform that offers advanced feedback management features. It provides a range of survey types, including NPS surveys, and enables businesses to capture, analyze, and act upon customer feedback. With Qualtrics, businesses can track customer sentiment, identify trends, and make data-driven decisions to enhance the overall customer experience.

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3. Medallia

Medallia is a leading customer experience management platform that helps businesses capture and analyze customer feedback across various channels. It offers NPS surveys, as well as other feedback mechanisms, to measure customer satisfaction and loyalty. Medallia's advanced analytics capabilities allow businesses to gain deep insights into customer sentiments and preferences. The platform also provides engagement tools and workflow automation to drive action on customer feedback.

4. AskNicely

AskNicely is a customer feedback platform specifically designed to measure and improve customer satisfaction using NPS surveys. It allows businesses to automate the collection of feedback and provides real-time analytics to track customer sentiment. AskNicely also offers features like customer segmentation, trend analysis, and integration with popular CRM platforms.

5. Hotjar

Hotjar is a powerful customer feedback and behavior analytics platform that helps businesses understand how customers interact with their websites or applications. It offers features like on-site surveys, heatmaps, and session recordings to gather qualitative and quantitative feedback. Hotjar's comprehensive insights enable businesses to identify pain points and optimize the user experience.

6. Wootric

Wootric is a customer feedback management platform that specializes in NPS surveys and customer journey mapping. It allows businesses to capture real-time feedback and analyze customer sentiment at various touchpoints. With Wootric, businesses can identify areas for improvement, prioritize action items, and drive customer-centric decision-making.

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7. Survicate

Survicate is a versatile customer feedback platform that offers a wide range of survey types, including NPS surveys, Net Satisfaction Score (NSS) surveys, and more. It enables businesses to collect feedback across different channels and touchpoints. Survicate's advanced targeting and personalization features help businesses gather relevant insights and take targeted actions to enhance the customer experience.

8. Zendesk

Zendesk is a popular customer service software that includes a robust feedback management system. It provides features like customer satisfaction surveys, automated ticketing, and omnichannel support. Zendesk allows businesses to capture feedback directly from support interactions and measure customer satisfaction in real-time. The platform also offers integration options with other tools for comprehensive customer experience management.

9. UserVoice

UserVoice is a customer feedback platform that focuses on capturing and prioritizing customer ideas and suggestions. It allows businesses to create feedback forums, where customers can submit ideas, vote on suggestions, and provide feedback. UserVoice provides analytics and reporting features to help businesses understand customer preferences and make informed product decisions.

10. UserTesting

UserTesting is a user research platform that offers usability testing and customer feedback solutions. It enables businesses to gather feedback through real-time user sessions, surveys, and interviews. UserTesting provides valuable insights into customer behavior, preferences, and pain points, helping businesses improve their products and services based on direct user feedback.

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In conclusion, while Delighted is a well-known customer feedback platform, there are several alternatives and competitors available in the market. SurveyMonkey, Qualtrics, Medallia, AskNicely, Hotjar, Wootric, Survicate, Zendesk, UserVoice, and UserTesting are among the top options for businesses looking to measure customer satisfaction and gather actionable insights in 2024. Each of these platforms has its own unique features and strengths, catering to different business needs and preferences. Whether you're looking for NPS surveys, advanced analytics, behavior tracking, or idea management, these alternatives provide compelling options for effective customer feedback management.