Drift by Drift.com is a popular conversational marketing platform that helps businesses engage with their website visitors and convert them into customers. With its advanced chatbot and messaging capabilities, Drift has become a go-to choice for many organizations. However, as the conversational marketing landscape continues to evolve, there are several alternatives and competitors to Drift that offer similar or even enhanced features. In this article, we will explore the top 10 alternatives and competitors to Drift by Drift.com in 2024.

1. Intercom

Intercom is a leading customer messaging platform that enables businesses to communicate with their customers at every stage of the customer journey. With its suite of messaging tools, including live chat, chatbots, and targeted messages, Intercom offers a comprehensive alternative to Drift. It provides features such as real-time conversations, automated messaging workflows, and integrations with popular CRM and marketing automation tools.

2. HubSpot Conversations

HubSpot Conversations is a part of the HubSpot Growth Suite and offers a complete set of tools for conversational marketing. With its unified inbox, live chat, chatbots, and email integration, HubSpot Conversations provides businesses with a powerful alternative to Drift. It offers features such as conversation history tracking, lead qualification, and the ability to manage all customer interactions in one place.

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3. Zendesk Chat

Zendesk Chat, formerly known as Zopim, is a popular live chat software that helps businesses engage with their website visitors in real time. With its customizable chat widget, chatbots, and proactive messaging capabilities, Zendesk Chat serves as a strong competitor to Drift. It offers features such as chat routing, automated triggers, and integration with other Zendesk products.

4. LiveChat

LiveChat is a widely-used live chat software that allows businesses to provide instant support to their website visitors. With its user-friendly interface, customizable chat widget, and powerful reporting tools, LiveChat offers a reliable alternative to Drift. It provides features such as canned responses, file sharing, and chat transcripts.

5. Freshchat

Freshchat is a modern messaging software that enables businesses to engage with their customers across various channels, including web, mobile, and social. With its AI-powered chatbots, custom workflows, and team collaboration features, Freshchat offers a comprehensive alternative to Drift. It provides features such as in-app messaging, smart campaigns, and integration with popular CRM platforms.

6. Tidio

Tidio is a live chat and chatbot platform that helps businesses automate customer interactions and increase sales. With its easy setup process, mobile app, and multilingual chat support, Tidio serves as a viable alternative to Drift. It offers features such as visitor tracking, automated replies, and integrations with popular eCommerce platforms.

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7. Userlike

Userlike is a customer messaging platform that enables businesses to connect with their website visitors in real time. With its customizable chat widget, chatbot builder, and CRM integration, Userlike provides a robust alternative to Drift. It offers features such as chat ratings, offline messaging, and visitor analytics.

8. Acquire

Acquire is a customer communication platform that combines live chat, video chat, chatbots, and co-browsing to enhance customer engagement. With its omnichannel support and powerful integrations, Acquire offers a comprehensive alternative to Drift. It provides features such as screen sharing, chat translation, and customer sentiment analysis.

9. Crisp

Crisp is a modern messaging platform that enables businesses to communicate with their customers through live chat, email, and social media. With its clean interface, chatbot builder, and collaborative features, Crisp serves as a compelling alternative to Drift. It offers features such as conversation routing, email ticketing, and chat widget customization.

10. LivePerson

LivePerson is a leading conversational AI platform that helps businesses automate customer interactions and provide personalized experiences. With its AI chatbots, messaging channels, and integrations with popular CRM systems, LivePerson offers an advanced alternative to Drift. It provides features such as intent detection, sentiment analysis, and natural language understanding.

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In conclusion, while Drift by Drift.com has established itself as a go-to conversational marketing platform, these 10 alternatives and competitors offer comparable or even enhanced features in 2024. Each of these platforms provides businesses with the tools they need to engage with their website visitors, automate customer interactions, and drive conversions. When evaluating these Drift alternatives, consider your specific business needs, budget, and integration requirements to find the best fit for your conversational marketing strategy in 2024.