LivePerson is a popular customer engagement platform that enables businesses to interact with their customers in real-time via messaging and AI-powered chatbots. It offers a range of features, including live chat, voice and video calls, and analytics tools. However, there are several other customer engagement platforms available in the market that provide similar functionalities. In this article, we will explore the ten best LivePerson alternatives and competitors in 2024.

1. Zendesk

Zendesk is a customer service and engagement platform that offers a range of products, including messaging, chat, voice, and analytics tools. It provides a seamless omnichannel experience for customers, allowing them to connect with businesses via their preferred channel. With its extensive features and integration capabilities, Zendesk is a strong alternative to LivePerson.

2. Intercom

Intercom is a conversational relationship platform that enables businesses to communicate with their customers through messaging, chatbots, and email. It offers a range of features, including customizable chatbots, automated campaigns, and analytics tools. Intercom prioritizes personalization and customer engagement, making it a reliable alternative to LivePerson.

Reading more:

3. HubSpot

HubSpot is an all-in-one inbound marketing, sales, and customer service platform that offers a range of features, including live chat, bots, and messaging. It provides a centralized platform for managing customer interactions and automating workflows. With its comprehensive features and seamless integration capabilities, HubSpot is a strong alternative to LivePerson.

4. Freshdesk

Freshdesk is a cloud-based customer service software that provides a range of features, including live chat, phone, email, and social media support. It offers a user-friendly interface and automation capabilities, making it easy for businesses to manage customer interactions. Freshdesk also provides a range of integrations with other popular business tools, making it a reliable alternative to LivePerson.

5. Drift

Drift is a conversational marketing platform that enables businesses to connect with their customers through messaging and chatbots. It provides a range of features, including AI-powered chatbots, personalized messages, and analytics tools. With its focus on personalization and customer engagement, Drift is a strong alternative to LivePerson.

6. Salesforce Service Cloud

Salesforce Service Cloud is a customer service and support platform that provides a range of features, including live chat, voice, and video support, as well as automation capabilities. It offers seamless integration with other Salesforce products and third-party apps, making it easy for businesses to manage customer interactions. With its comprehensive features and integration capabilities, Salesforce Service Cloud is a strong alternative to LivePerson.

Reading more:

7. Helpshift

Helpshift is a customer service and support platform that provides a range of features, including AI-powered chatbots, live chat, and in-app messaging. It allows businesses to provide support directly within their mobile app, making it convenient for customers to get help when they need it. Helpshift also provides analytics tools for tracking customer interactions, making it a reliable alternative to LivePerson.

8. Pega Customer Service

Pega Customer Service is a customer engagement platform that offers a range of features, including chatbots, live chat, and voice support. It provides automation capabilities and a centralized platform for managing customer interactions across channels. With its comprehensive features and integration capabilities, Pega Customer Service is a strong alternative to LivePerson.

9. Bold360

Bold360 is an AI-powered customer engagement platform that offers a range of features, including chatbots, live chat, and social messaging. It provides a seamless omnichannel experience for customers, allowing them to connect with businesses via their preferred channel. Bold360 also provides analytics tools for tracking customer interactions, making it a reliable alternative to LivePerson.

10. Acquire

Acquire is a customer communication and support platform that offers a range of features, including live chat, video calls, and chatbots. It provides automation capabilities and a centralized platform for managing customer interactions. With its comprehensive features and integration capabilities, Acquire is a strong alternative to LivePerson.

Reading more:

In conclusion, while LivePerson is a popular customer engagement platform, there are several other alternatives and competitors available in 2024. Whether you prioritize personalization, omnichannel support, or automation capabilities, these ten LivePerson alternatives provide options for users with diverse needs. Consider exploring Zendesk, Intercom, HubSpot, Freshdesk, Drift, Salesforce Service Cloud, Helpshift, Pega Customer Service, Bold360, or Acquire to find the best fit for your customer engagement needs in 2024.