Live chat software has become an essential tool for businesses to provide real-time customer support and engage with website visitors. Pure Chat is one such popular live chat software that offers features like chat customization, visitor tracking, and mobile apps. However, there are several alternatives and competitors to Pure Chat that offer similar or even enhanced functionalities. In this article, we will explore the top 10 Pure Chat alternatives and competitors in 2024, highlighting their key features, benefits, and what sets them apart.

1. LiveChat

LiveChat is a leading alternative to Pure Chat, offering a comprehensive set of features for customer support and sales. It provides a user-friendly interface for real-time chat with website visitors, along with features like chat routing, canned responses, and file sharing. LiveChat also offers integrations with popular CRM and help desk software, making it suitable for businesses of all sizes.

Key Features:

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  • User-friendly interface
  • Chat routing and canned responses
  • File sharing
  • Integrations with popular CRM and help desk software

2. Zendesk Chat

Zendesk Chat, formerly known as Zopim, is a widely used live chat software that provides seamless integration with the Zendesk customer support suite. It offers features like proactive chat invitations, chatbots, and real-time analytics. Zendesk Chat also provides customization options to match the look and feel of your brand, making it a popular choice for businesses looking for a holistic customer support solution.

Key Features:

  • Proactive chat invitations
  • Chatbots
  • Real-time analytics
  • Customization options

3. Intercom

Intercom is a customer messaging platform that offers live chat functionality along with other communication channels like email and in-app messages. It provides advanced features like chatbots, message targeting, and conversation management. Intercom also offers integrations with popular CRM and help desk software, making it suitable for businesses looking for a unified customer communication platform.

Key Features:

  • Live chat along with other communication channels
  • Advanced features like chatbots and message targeting
  • Conversation management
  • Integrations with popular CRM and help desk software

4. Freshchat

Freshchat is a modern live chat software that offers features like chatbots, in-app campaigns, and team collaboration tools. It provides a user-friendly interface with customization options to match your brand. Freshchat also offers integrations with popular CRM and help desk software, making it a suitable choice for businesses looking to streamline their customer support processes.

Key Features:

  • Chatbots and in-app campaigns
  • Team collaboration tools
  • User-friendly interface with customization options
  • Integrations with popular CRM and help desk software

5. Drift

Drift is a conversational marketing platform that offers live chat functionality along with lead generation and sales automation features. It provides advanced features like chatbots, lead qualification, and meeting scheduling. Drift also offers integrations with popular CRM and marketing automation software, making it a suitable choice for businesses looking to optimize their sales and marketing processes.

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Key Features:

  • Conversational marketing platform with live chat functionality
  • Advanced features like chatbots and lead qualification
  • Meeting scheduling
  • Integrations with popular CRM and marketing automation software

6. Tawk.to

Tawk.to is a free live chat software that offers a wide range of features, including chat customization, unlimited agents, and visitor monitoring. It provides a user-friendly interface and supports multiple communication channels like chat, voice, and video. Tawk.to also offers integrations with popular CMS platforms, making it a suitable choice for businesses looking for a cost-effective live chat solution.

Key Features:

  • Free live chat software
  • Chat customization and unlimited agents
  • Visitor monitoring
  • Multiple communication channels

7. Olark

Olark is a simple and easy-to-use live chat software that offers features like pre-chat surveys, chat reporting, and chat transcripts. It provides a user-friendly interface with customization options to match your brand. Olark also offers integrations with popular CRM and help desk software, making it suitable for businesses looking for a straightforward live chat solution.

Key Features:

  • Pre-chat surveys
  • Chat reporting and chat transcripts
  • User-friendly interface with customization options
  • Integrations with popular CRM and help desk software

8. PureCloud by Genesys

PureCloud by Genesys is a cloud-based customer engagement platform that offers live chat functionality along with other communication channels like email and social media. It provides advanced features like chatbots, workforce management, and analytics. PureCloud also offers integrations with popular CRM and help desk software, making it suitable for businesses looking for a comprehensive customer engagement solution.

Key Features:

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  • Customer engagement platform with live chat functionality
  • Advanced features like chatbots and workforce management
  • Analytics
  • Integrations with popular CRM and help desk software

9. HelpCrunch

HelpCrunch is a multichannel customer communication platform that offers live chat functionality along with other communication channels like email and in-app messages. It provides features like auto messages, chat tags, and email marketing automation. HelpCrunch also offers integrations with popular CRM and help desk software, making it suitable for businesses looking for a unified customer communication solution.

Key Features:

  • Multichannel customer communication platform
  • Auto messages and chat tags
  • Email marketing automation
  • Integrations with popular CRM and help desk software

10. Chaport

Chaport is a live chat software designed for small businesses and startups. It offers features like chat customization, saved replies, and visitor tracking. Chaport provides a user-friendly interface with affordable pricing plans, making it a suitable choice for businesses with limited budgets.

Key Features:

  • Live chat software for small businesses and startups
  • Chat customization and saved replies
  • Visitor tracking
  • Affordable pricing plans

In conclusion, while Pure Chat is a popular live chat software, there are several alternatives and competitors available in the market that offer similar or enhanced functionalities. Whether you prioritize advanced features like chatbots and lead qualification, multichannel communication, or affordability, there is a live chat software in this list that will meet your business requirements in 2024.