ServiceDesk Plus MSP is a popular IT service management (ITSM) software designed specifically for managed service providers (MSPs). It offers a wide range of features such as ticketing, asset management, remote control, and integrations with other tools. However, there are several alternatives and competitors in the market that provide similar functionalities and cater to different user needs. In this article, we will explore the 10 best ServiceDesk Plus MSP alternatives and competitors in 2024, highlighting their key features, advantages, and why they might be a better choice for users.

1. Freshservice

Freshservice is an ITSM software that offers a comprehensive set of features including ticketing, asset management, change management, and problem management. It also provides automation capabilities, self-service portals, and integrations with popular third-party applications. With its modern and intuitive interface, Freshservice is a strong alternative to ServiceDesk Plus MSP.

Advantages:

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  • Comprehensive ITSM features.
  • Automation capabilities.
  • Modern and intuitive interface.
  • Integration with third-party applications.

2. Jira Service Management

Jira Service Management, formerly known as Jira Service Desk, is a popular ITSM solution that provides features such as incident management, problem management, change management, and asset management. It also offers powerful automation capabilities, self-service portals, and integrations with other Atlassian products. With its robust features and flexibility, Jira Service Management is a formidable competitor to ServiceDesk Plus MSP.

Advantages:

  • Robust ITSM features.
  • Powerful automation capabilities.
  • Integration with other Atlassian products.
  • Flexibility for customization.

3. SolarWinds Service Desk

SolarWinds Service Desk is an ITSM platform that offers features such as incident management, problem management, change management, and asset management. It also provides automation workflows, self-service portals, and integrations with other SolarWinds products. With its focus on simplicity and ease of use, SolarWinds Service Desk is an excellent alternative to ServiceDesk Plus MSP.

Advantages:

  • Comprehensive ITSM features.
  • Automation workflows.
  • Integration with other SolarWinds products.
  • Simplicity and ease of use.

4. Zendesk

Zendesk is a popular customer service and ITSM platform that provides features such as ticketing, knowledge base management, and self-service portals. It also offers integrations with other business applications and powerful reporting and analytics capabilities. With its focus on customer experience and flexibility, Zendesk is a compelling alternative to ServiceDesk Plus MSP.

Advantages:

  • Customer service and ITSM features.
  • Integrations with other business applications.
  • Reporting and analytics capabilities.
  • Focus on customer experience.

5. ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus is an IT help desk software that offers features such as ticketing, asset management, and incident management. It also provides self-service portals, automation capabilities, and integrations with other ManageEngine products. With its comprehensive feature set and integration options, SupportCenter Plus is a strong competitor to ServiceDesk Plus MSP.

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Advantages:

  • Comprehensive IT help desk features.
  • Automation capabilities.
  • Integration with other ManageEngine products.
  • Self-service portals.

6. SysAid

SysAid is an IT service management and help desk software that offers features such as ticketing, asset management, and change management. It also provides automation workflows, self-service portals, and integrations with other business applications. With its focus on simplicity and efficiency, SysAid is a compelling alternative to ServiceDesk Plus MSP.

Advantages:

  • IT service management and help desk features.
  • Automation workflows.
  • Integrations with other business applications.
  • Simplicity and efficiency.

7. Samanage

Samanage, now part of SolarWinds, is an IT service management software that offers features such as ticketing, asset management, and incident management. It also provides self-service portals, automation capabilities, and integrations with other business applications. With its user-friendly interface and strong feature set, Samanage is a formidable alternative to ServiceDesk Plus MSP.

Advantages:

  • User-friendly interface.
  • Comprehensive IT service management features.
  • Automation capabilities.
  • Integration with other business applications.

8. Freshdesk

Freshdesk is a customer support and help desk software that offers features such as ticketing, knowledge base management, and self-service portals. It also provides automation workflows, integrations with other business applications, and powerful reporting and analytics capabilities. With its focus on customer support and flexibility, Freshdesk is an excellent alternative to ServiceDesk Plus MSP.

Advantages:

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  • Customer support and help desk features.
  • Automation workflows.
  • Integrations with other business applications.
  • Reporting and analytics capabilities.

9. BMC Helix ITSM

BMC Helix ITSM is an enterprise-grade ITSM platform that provides features such as incident management, problem management, change management, and asset management. It also offers powerful automation capabilities, self-service portals, and integrations with other BMC products. With its scalability and advanced features, BMC Helix ITSM is a strong competitor to ServiceDesk Plus MSP.

Advantages:

  • Enterprise-grade ITSM features.
  • Powerful automation capabilities.
  • Integration with other BMC products.
  • Scalability.

10. Cherwell Service Management

Cherwell Service Management is an ITSM platform that offers features such as incident management, problem management, change management, and asset management. It also provides self-service portals, automation workflows, and integrations with other business applications. With its flexibility and customization options, Cherwell Service Management is a compelling alternative to ServiceDesk Plus MSP.

Advantages:

  • ITSM features.
  • Self-service portals.
  • Automation workflows.
  • Integrations with other business applications.
  • Flexibility and customization options.

In conclusion, while ServiceDesk Plus MSP offers a wide range of features for managed service providers, there are several alternatives and competitors in the market that provide similar functionalities and cater to different user needs. Whether users prioritize simplicity, flexibility, customer experience, or scalability, these alternatives offer diverse options to meet individual preferences. By exploring these alternatives, users can find the right ITSM software that aligns with their requirements and provides them with a seamless service management experience in 2024.