WhosOn is a widely used live chat software that allows businesses to engage with their customers in real-time. It offers features such as chat routing, visitor tracking, and analytics to help businesses improve their customer support and sales processes. However, there are several alternatives and competitors available in 2024 that offer similar functionalities with additional capabilities. In this article, we will explore the 10 best WhosOn alternatives and competitors, helping you find the right solution to enhance your customer engagement strategies.

1. Intercom

Intercom is a customer messaging platform that enables businesses to communicate with their customers across various channels, including live chat. It provides features such as chatbots, auto-responses, and message routing to streamline customer interactions. Intercom also offers advanced analytics and integrations with other tools to provide a holistic view of customer behavior. With its comprehensive set of features, Intercom is a strong alternative to WhosOn for businesses looking to enhance their customer engagement efforts.

2. Zendesk Chat

Zendesk Chat is a live chat software that allows businesses to provide real-time support to their customers. It offers features such as chat routing, canned responses, and proactive chat invitations. Zendesk Chat also integrates seamlessly with other Zendesk products, providing a unified customer support solution. If you're already using Zendesk for your customer support needs, Zendesk Chat is a natural choice as an alternative to WhosOn.

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3. LiveChat

LiveChat is a popular live chat software that offers a range of features to help businesses engage with their customers effectively. It provides features such as chat routing, file sharing, and chat transcripts. LiveChat also offers integrations with other tools, including CRM and e-commerce platforms, to streamline customer interactions. With its user-friendly interface and robust feature set, LiveChat is a strong competitor to WhosOn.

4. Freshchat

Freshchat is a customer messaging software that enables businesses to engage with their customers across multiple channels, including live chat. It offers features such as AI-powered chatbots, in-app messaging, and customizable chat widgets. Freshchat also provides advanced analytics and integrations with other Freshworks products, creating a comprehensive customer engagement solution. If you're looking for a modern and feature-rich alternative to WhosOn, Freshchat is worth considering.

5. Drift

Drift is a conversational marketing platform that helps businesses generate leads and engage with their customers in real-time. It offers features such as chatbots, lead routing, and personalized messages. Drift also provides advanced analytics and integrations with CRM and marketing automation tools to drive better customer engagement and conversions. For businesses focused on lead generation and personalized customer interactions, Drift is a compelling alternative to WhosOn.

6. Olark

Olark is a live chat software that enables businesses to communicate with their customers directly on their websites. It offers features such as chat customization, chat ratings, and co-browsing. Olark also integrates with other tools, including CRM and help desk software, to streamline customer support processes. With its simplicity and focus on website chat, Olark is a viable alternative to WhosOn for businesses looking for an easy-to-use live chat solution.

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7. HappyFox Chat

HappyFox Chat is a live chat software that allows businesses to provide real-time support to their customers. It offers features such as canned responses, chat routing, and proactive chats. HappyFox Chat also provides integrations with other HappyFox products, creating a seamless customer support experience. If you're already using HappyFox for your customer support needs, HappyFox Chat is a logical choice as an alternative to WhosOn.

8. Tawk.to

Tawk.to is a free live chat software that enables businesses to communicate with their customers in real-time. It offers features such as chat routing, offline messaging, and visitor monitoring. Tawk.to also provides integrations with other tools, including CRM and help desk software, to streamline customer interactions. If you're looking for a cost-effective alternative to WhosOn, Tawk.to is a great option.

9. Userlike

Userlike is a live chat software that helps businesses engage with their customers across multiple channels, including live chat, messaging apps, and social media platforms. It offers features such as chatbots, chat ratings, and team collaboration. Userlike also provides integrations with other tools, including CRM and e-commerce platforms, to create a seamless customer engagement experience. If you're looking for a versatile alternative to WhosOn, Userlike is worth considering.

10. Chatra

Chatra is a live chat software that allows businesses to provide real-time support to their customers. It offers features such as chat customization, chat transcripts, and multi-website support. Chatra also provides integrations with other tools, including CRM and help desk software, to streamline customer interactions. If you're looking for a straightforward and affordable alternative to WhosOn, Chatra is a good option.

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In conclusion, while WhosOn is a reliable live chat software, there are several alternatives and competitors available in 2024 that offer similar functionalities with additional capabilities. Whether you prioritize advanced analytics, conversational marketing, or multi-channel support, the 10 alternatives mentioned above provide a variety of options to enhance your customer engagement strategies. Consider your specific requirements, budget, and business goals to choose the best WhosOn alternative or competitor that aligns with your needs and helps you provide exceptional customer support and sales experiences.