BMC Remedyforce is a cloud‑based ITSM solution built on Salesforce, offering incident, problem, change, and asset management. Looking for other ITSM platforms that provide similar capabilities, modern UI, and strong integration options? Below are 20 popular alternatives.
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Enterprise‑grade ITSM suite with incident, problem, change, request, and CMDB modules; extensive automation, AI‑driven insights, and a robust developer platform.
Atlassian’s flexible ITSM tool that combines incident, problem, change, and asset management with agile project workflows and deep integration with Jira Software.
Low‑code ITSM platform offering incident, problem, change, and configuration management with customizable workflows and a powerful self‑service portal.
Cloud‑native ITSM solution with intuitive UI, AI‑driven ticket routing, asset management, and integrated knowledge base for fast service delivery.
Comprehensive ITSM suite delivering incident, problem, change, and asset management, plus strong automation and integration with Ivanti security tools.
ITIL‑aligned help desk and asset management platform with incident, problem, change, and self‑service capabilities; available on‑premise or cloud.
ITSM tool built for modern service teams, featuring ticketing, asset management, change management, and a built‑in ITIL knowledge base.
User‑friendly ITSM platform offering incident, problem, change, and asset management with a strong focus on end‑user experience and self‑service.
Cloud‑based ITSM solution with incident, problem, change, and configuration management, plus AI‑enhanced ticket classification and reporting.
Enterprise ITSM suite delivering incident, problem, change, and asset management with low‑code customization and a modern self‑service portal.
Scalable ITSM platform covering the full ITIL lifecycle, with strong automation, analytics, and multi‑tenant capabilities for MSPs.
Customer‑service‑focused ticketing system that can be extended for ITSM with incident, problem, and change management apps via the Marketplace.
Unified help desk and live‑chat platform that can serve as an ITSM solution with ticketing, automation, and a collaborative inbox.
Free, ad‑supported help desk software offering ticketing, knowledge base, and basic asset management for small‑to‑mid‑size teams.
ITSM and project portfolio management platform designed for higher‑education and government, featuring incident, problem, change, and asset modules.
AI‑driven ITSM suite offering incident, problem, change, and configuration management with a modern low‑code interface.
BMC’s next‑generation, cloud‑native ITSM platform that provides full ITIL processes, AI‑enhanced incident routing, and a modern user experience.
All‑in‑one ITSM solution with ticketing, asset management, self‑service portal, and automation workflows for SMBs and enterprises.
Fully hosted version of ManageEngine’s ServiceDesk Plus, delivering ITIL‑aligned ticketing, asset, and change management without on‑premise maintenance.
Network‑focused ITSM platform that combines incident management with automated network discovery, monitoring, and configuration tracking.