Ivanti Neurons combines AI‑driven automation with ITSM capabilities. Below are 20 comparable ITSM platforms that offer incident, problem, change, and request management, along with modern automation, AI, and integration features.
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Enterprise‑grade ITSM suite with robust workflow automation, AI‑powered virtual agents, and extensive integration ecosystem.
Cloud‑native ITSM platform delivering predictive AI, cognitive automation, and a unified service experience across IT and employee services.
Low‑code ITSM solution that enables rapid workflow customization, AI‑assisted ticket routing, and self‑service portals.
Modern, SaaS‑based ITSM tool with AI‑driven ticket classification, automated approvals, and a user‑friendly UI.
Atlassian’s ITSM offering built on Jira, featuring automation rules, AI‑powered incident insights, and seamless DevOps integration.
Feature‑rich ITSM suite with AI‑based ticket categorization, change management, and a built‑in asset management module.
Cloud‑based ITSM platform offering AI ticket routing, automated approvals, and integrated IT asset management.
All‑in‑one ITSM solution with AI‑enhanced ticket triage, self‑service portal, and built‑in remote support tools.
Enterprise ITSM suite focused on shared services, featuring AI‑driven incident prediction and a customizable service portal.
Comprehensive ITSM platform with AI‑enabled knowledge management, automated workflow, and multi‑channel service delivery.
Customer‑focused ticketing system extended for ITSM, offering AI‑powered answer bots and automated ticket routing.
Free, community‑driven ITSM tool with AI‑assisted ticket routing, asset tracking, and simple reporting.
Intuitive ITSM platform featuring AI‑based ticket classification, SLA automation, and a robust knowledge base.
ITSM built on Salesforce, delivering AI‑driven case routing, change management, and a unified service experience.
Ivanti’s classic ITSM platform offering workflow automation, AI ticket suggestions, and deep integration with IT operations tools.
Low‑code ITSM suite with AI‑enhanced incident handling, automated service catalog, and strong citizen‑IT capabilities.
Modular ITSM solution featuring AI‑driven knowledge suggestions, workflow automation, and a configurable self‑service portal.
Unified customer service platform extended for ITSM, offering AI‑powered ticket routing and collaborative incident resolution.
Legacy enterprise ITSM suite with AI‑enabled predictive analytics, automated change control, and extensive customization.
Flexible ITSM tool with AI‑based ticket classification, automated SLA enforcement, and a powerful reporting engine.