Samanage, rebranded as SolarWinds Service Desk, is a cloud‑based IT service management (ITSM) platform that combines ticketing, asset management, and a self‑service portal. Below are 20 comparable tools that provide similar capabilities for ITSM, help‑desk, and service‑management teams.
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Enterprise‑grade ITSM suite with robust workflow automation, incident, problem, change, and asset management, plus a powerful configuration management database (CMDB).
Intuitive, cloud‑based ITSM solution offering ticketing, asset management, change management, and AI‑driven automation for fast‑growing teams.
Atlassian’s ITSM platform built on Jira, providing incident, problem, change, and request management with deep integration to dev‑ops tools.
Customer‑service focused ticketing system that also offers ITSM features like incident, problem, and change management via Zendesk Suite.
AI‑enhanced, multi‑cloud ITSM platform delivering incident, problem, change, and asset management with a modern user experience.
Highly configurable ITSM solution with low‑code workflow builder, supporting incident, change, problem, and asset management.
ITIL‑aligned help‑desk and asset management software offering ticketing, self‑service portal, and integrated CMDB.
Comprehensive ITSM suite with robust workflow automation, change, incident, problem, and asset management capabilities.
All‑in‑one ITSM platform featuring ticketing, self‑service portal, asset management, and automation for SMBs and enterprises.
Free, ad‑supported help‑desk solution with ticketing, knowledge base, and basic asset management for small teams.
Cloud‑native ITSM platform offering incident, change, problem, and asset management with a modern UI and automation engine.
Service management suite covering ITSM, facilities, and workplace services with self‑service portal and knowledge base.
Enterprise ITSM platform delivering end‑to‑end service management, automation, and a configurable CMDB.
ITSM solution built on the Salesforce platform, offering incident, change, problem, and asset management with CRM integration.
User‑friendly ticketing system with automation, knowledge base, and basic asset management for midsize organizations.
Unified customer service platform that includes ticketing, live chat, and a self‑service portal, suitable for IT support teams.
Multi‑channel help‑desk software with AI‑driven ticket routing, automation, and integration with Zoho's suite of business apps.
The enterprise tier of Freshservice, adding advanced automation, AI‑driven insights, and a robust CMDB for large organizations.
The original platform, now part of SolarWinds, offering ticketing, asset management, and a self‑service portal with AI‑powered recommendations.
Simple, on‑premise or cloud help‑desk solution with ticketing, automation, and basic asset tracking for small‑to‑mid sized teams.