Zoho Lens is a powerful remote assistance tool that enables businesses to provide real-time support and guidance to customers or employees through augmented reality (AR) and video calling. It allows users to share live camera feeds, annotate on-screen, and collaborate effectively. However, with the growing demand for remote assistance solutions, there are now several alternatives and competitors to Zoho Lens that offer similar functionalities and even additional features. In this article, we will explore the ten best Zoho Lens alternatives and competitors in 2024.

1. TeamViewer Pilot

TeamViewer Pilot is a leading remote assistance solution that leverages AR and video streaming technology to provide interactive support. It allows users to guide others remotely by overlaying digital information onto real-world objects in a video stream. With features like on-screen drawing, 3D object insertion, and document sharing, TeamViewer Pilot offers a comprehensive remote assistance experience.

2. Cisco Webex Support

Cisco Webex Support is a robust remote troubleshooting tool that combines video calling, screen sharing, and AR annotations. It enables support agents to view and control remote devices, diagnose issues, and guide users through step-by-step instructions. Webex Support also integrates seamlessly with other Cisco collaboration tools, making it an attractive alternative to Zoho Lens for businesses already using the Cisco ecosystem.

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3. LogMeIn Rescue Lens

LogMeIn Rescue Lens is a remote support application that allows technicians to see what customers see through their smartphone cameras. It enables real-time visual support, allowing technicians to troubleshoot issues, provide guidance, and even draw on the screen. With its intuitive interface and cross-platform compatibility, LogMeIn Rescue Lens offers a reliable alternative to Zoho Lens.

4. Vuforia Chalk

Vuforia Chalk is an AR-powered remote assistance platform designed for field service technicians and remote experts. It allows users to share a live view of their environment, draw on-screen annotations, and collaborate in real-time. Vuforia Chalk's intuitive interface and precise AR tracking make it an excellent choice for industries that require accurate visual guidance, such as manufacturing or healthcare.

5. SightCall

SightCall is a cloud-based remote assistance platform that combines video calling, AR annotations, and screen sharing. It enables businesses to deliver interactive support experiences by overlaying digital content onto live camera feeds. SightCall also offers integrations with popular customer relationship management (CRM) systems, making it a compelling alternative to Zoho Lens for customer-centric organizations.

6. Help Lightning

Help Lightning is a remote assistance solution that uses merged reality technology to provide virtual presence and collaboration. It allows experts to virtually "reach into" the live video stream of a remote device and provide hands-on guidance. Help Lightning's unique approach to remote assistance makes it an innovative alternative to Zoho Lens, particularly for industries that require precise physical interactions, such as medical procedures or equipment repairs.

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7. Zoom Remote Support

Zoom Remote Support is an extension of the popular video conferencing platform Zoom that focuses on remote troubleshooting and assistance. It offers features like screen sharing, remote control, and AR annotations to facilitate real-time collaboration. With its wide user base and familiarity, Zoom Remote Support provides a reliable alternative for businesses already using the Zoom platform for communication.

8. Remote Eye

Remote Eye is an AR-powered remote assistance tool that enables users to share live video feeds, annotate images, and chat in real-time. It offers a simple and intuitive interface, making it easy for both technicians and end-users to collaborate effectively. Remote Eye supports cross-platform compatibility, allowing users to connect from various devices, including smartphones, tablets, and smart glasses.

9. Upskill Skylight

Upskill Skylight is an enterprise AR platform that provides remote assistance capabilities alongside other AR applications. It allows experts to guide field technicians through complex tasks using AR overlays and step-by-step instructions. Upskill Skylight's focus on industrial use cases, such as manufacturing or logistics, makes it a strong competitor to Zoho Lens in industries that require advanced remote support features.

10. RemoteSpark

RemoteSpark is an AR remote assistance solution that enables experts to provide real-time guidance and support to field technicians or customers. It offers features like live video streaming, AR annotations, and file sharing. RemoteSpark also supports integration with enterprise systems, enabling organizations to leverage existing workflows and processes. With its emphasis on user-friendly collaboration, RemoteSpark is a compelling alternative to Zoho Lens.

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In conclusion, while Zoho Lens remains a popular choice for remote assistance with its AR and video calling capabilities, there are several alternatives and competitors available in 2024 that offer similar or enhanced functionalities. Whether you prioritize precision, integration, industry-specific features, or cross-platform compatibility, these ten options provide a range of choices to suit various business needs. Consider factors such as ease of use, customer support, pricing, and specific requirements to find the best Zoho Lens alternative that aligns with your organization's remote assistance goals.